Frequently asked questions
- How do I know if my graduation application has been received?
- Can I request additional guest seats at my ceremony?
- What do I do if my guests have special seating requirements?
- How do I cancel unwanted guest seats at my ceremony?
- What do I do if I have lost my tickets?
- Can I change the name that will appear on my scroll?
- What do I do if I am receiving more than one qualification?
- I am no longer able to attend my graduation ceremony.
How do I know if my graduation application has been received?
An acknowledgement letter will be sent to you when your application has been received. If you haven't received a letter within 12 days of submitting your application please contact Massey on 0800 MASSEY (0800 627 739).
Can I request additional guest seats at my ceremony?
Please phone 0800 MASSEY (0800 627 739) to request additional tickets. We will attempt to accommodate your request and if your ceremony is full you can be placed on a waiting list. If successful your tickets will be posted out to you.
What do I do if my guests have special seating requirements?
If you or your guests have special seating requirements or need assistance to walk onto stage please clearly state your needs on your graduation application. If you have any concerns or questions please phone 0800 MASSEY (0800 627 739).
How do I cancel unwanted guest seats at my ceremony?
Please return the extra tickets as soon as possible to your Regional Contact Centre with a cover note giving your name and ID. If you haven't received your tickets yet please phone 0800 MASSEY (0800 627 739) and they can change the number of tickets you have requested.
What do I do if I have lost my tickets?
For any lost tickets or seating problems please report to the Help Desk in the foyer of your graduation venue at least an hour before the ceremony or call 0800 MASSEY (0800 627 739) as soon as possible.
Can I change the name that will appear on my scroll?
The name that will appear on your scroll is the legal name currently held on record by Massey. If your name is different or has been changed we will need to see a verified copy of one of the following:
- Birth certificate
- Passport
- Change of name by deed poll
- Marriage certificate
What do I do if I am receiving more than one qualification?
If you are eligible to receive two qualifications you have to complete two application forms, regardless of whether you are graduating 'in person' or having your scroll sent to you.
If you are receiving two awards at the same ceremony you will be allocated one seat and walk the stage once for your highest qualification. You will graduate in absentia for the other qualification. You will receive both scrolls together.
I am no longer able to attend my graduation ceremony
If you are no longer able to attend then you will need to advise our office. Please contact graduation.office@massey.ac.nz. You must withdraw five weeks prior to the Ceremony date. If you do not withdraw by this date and you do not attend the Ceremony, you will be graduated in absentia and your Scroll will be sent to you. This means you will be unable to graduate at a later date with this qualification.
