Frequently asked questions

How do I know if my graduation application has been received?

In your student homepage under the graduation tab you will be able to see the ceremony you have applied for showing in the Available Ceremonies section and the status will show where your application in up to in the process. Also an acknowledgement letter will be in your ceremony documents when your application has been received. If you haven't received a letter within 12 days of submitting your application please contact us.

Can I request additional guest seats at my ceremony?

Yes, in the available ceremonies tab you will see the application you have applied for and next to it will be a blue button that allows you to apply for extra seats.

What do I do if my guests have special seating requirements?

If you or your guests have special seating requirements or need assistance to walk onto stage please clearly state your needs on your graduation application. If you have any concerns or questions please contact us.

How do I cancel unwanted guest seats at my ceremony?

In the available ceremonies tab you will see the application you have applied for and next to it will be a blue button that allows you to cancel any guest seats.

What do I do if I have lost my tickets?

You can download them to your smart phone or reprint them or on the day please report to the Help desk in the foyer of your graduation venue at least an hour before the ceremony.

Can I change the name that will appear on my scroll?

The name that will appear on your scroll is the legal name currently held on record by Massey. If your name is different or has been changed we will need to see a verified copy of one of the following:

  • Birth certificate
  • Passport
  • Change of name by deed poll
  • Marriage certificate

What do I do if I am receiving more than one qualification?

If you are eligible to receive two qualifications you have to complete two applications, regardless of whether you are graduating 'in person' or having your scroll sent to you. 

If you are receiving two awards at the same ceremony you will be allocated one seat and walk the stage once for your highest qualification. You will graduate in absentia for the other qualification. You will receive both scrolls together. 

I am no longer able to attend my graduation ceremony

In the available ceremonies tab you will see the application you have applied for and next to it will be a blue button that allows you to withdraw from the ceremony, this button is only active until the withdraw date has passed.  You cannot withdraw after this date, if you cannot attend the ceremony you will be recorded as graduating in absentia and your scroll will be posted to you.

Massey Contact Centre Mon - Fri 8:30am to 5:00pm 0800 MASSEY (+64 6 350 5701) TXT 5222 contact@massey.ac.nz Web chat Staff Alumni News Māori @ Massey