125115

Client Engagement Skills

This course focuses on behavioural finance concepts to understand different types of behavioural biases that may impact an individual's financial decision-making. It explains how emotional intelligence and critical thinking can assist a financial advisor to understand their client's decisions.

Course code

Qualifications are made up of courses. Some universities call these papers. Each course is numbered using six digits.

125115

Level

The fourth number of the course code shows the level of the course. For example, in course 219206, the fourth number is a 2, so it is a 200-level course (usually studied in the second year of full-time study).

100-level

Credits

Each course is worth a number of credits. You combine courses (credits) to meet the total number of credits needed for your qualification.

30

Subject

Finance

Course planning information

Course notes

Students must achieve a minimum of 65% in every assessment to be eligible to pass the course.

Prerequisite courses

Complete first

You need to complete the above course or courses before moving onto this one.

Learning outcomes

What you will learn. Knowledge, skills and attitudes you’ll be able to show as a result of successfully finishing this course.

  • 1 Critically evaluate explanations of market and investor behaviour according to portfolio and prospect theories.
  • 2 Extend the insights of behavioural finance to understand the nature of client relationships in the context of financial planning.
  • 3 Compare and contrast the effects of emotionally intelligent behaviours and critical thinking behaviours on the outcomes of client engagements in a financial services company or licensee.
  • 4 Critically examine the authenticity of communications from a financial advisor to a client with feedback from an assessment of communications styles.
  • 5 Evaluate a range of heuristics, biases and decision errors made by financial advisors and clients in a context of financial services.
  • 6 Build a professional development plan based on results on feedback from various sources.

Learning outcomes can change before the start of the semester you are studying the course in.

Assessments

Assessment Learning outcomes assessed Weighting
Written Assignment 1 5 20%
Written Assignment 2 3 4 40%
Written Assignment 3 4 6 40%

Assessment weightings can change up to the start of the semester the course is delivered in.

You may need to take more assessments depending on where, how, and when you choose to take this course.

Explanation of assessment types

Computer programmes
Computer animation and screening, design, programming, models and other computer work.
Creative compositions
Animations, films, models, textiles, websites, and other compositions.
Exam College or GRS-based (not centrally scheduled)
An exam scheduled by a college or the Graduate Research School (GRS). The exam could be online, oral, field, practical skills, written exams or another format.
Exam (centrally scheduled)
An exam scheduled by Assessment Services (centrally) – you’ll usually be told when and where the exam is through the student portal.
Oral or performance or presentation
Debates, demonstrations, exhibitions, interviews, oral proposals, role play, speech and other performances or presentations.
Participation
You may be assessed on your participation in activities such as online fora, laboratories, debates, tutorials, exercises, seminars, and so on.
Portfolio
Creative, learning, online, narrative, photographic, written, and other portfolios.
Practical or placement
Field trips, field work, placements, seminars, workshops, voluntary work, and other activities.
Simulation
Technology-based or experience-based simulations.
Test
Laboratory, online, multi-choice, short answer, spoken, and other tests – arranged by the school.
Written assignment
Essays, group or individual projects, proposals, reports, reviews, writing exercises, and other written assignments.

Textbooks needed

There are no set texts for this course.