Jess Klitscher

Flight Centre Attendant
Hawker Pacific

Jess Klitscher has always had a love of planes and flying. When she left high school she knew exactly which industry she wanted to end up in.

“Enrolling in Massey University’s Bachelor of Aviation Management was the best decision I ever made,” says the 21-year old down the phone line from Perth, where she now works for corporate and VIP aviation service provider Hawker Pacific.

As a flight centre attendant for the largest network of fixed-base operations and VIP lounges across Asia and Australia, Jess landed her ideal first job soon after graduating.

She says her work is exciting and varied. A typical day could mean anything from ordering fuel and catering to arranging customs and quarantine, booking airport slots, submitting flight plans and even towing jets.

She’s met celebrities and business leaders and found herself at the centre of major world events. Highlights include servicing the private jets used in the search for Malaysian Airlines MH 370 and getting the New Zealand Air Force’s plane to the 70th anniversary of the D-Day landings.

Her current project is organising the logistics of bringing the new Airbus A350-900 to Perth for certification and testing.

“This is by far the biggest project I have ever completed. I’m working directly with Airbus, one of the biggest names in aviation – I never thought I would be doing that for a first job,” she says.

“I love my job and I’ve learned so much about all the work that goes on behind the scenes to ensure planes are on time and ready for passengers."

Jess says she uses something she learned at Massey every single day and the Bachelor of Aviation Management made her stand out from the rest when she was job-hunting.

“It definitely made a big difference in job interviews as not many people over here have a degree in aviation. It’s given me a good grounding in business skills but also all the specific knowledge that’s needed in the aviation industry.”

While she wasn’t 100 per cent sure what she wanted to do when she started her degree, Jess knew she wanted a job in the aviation industry and she wanted to work overseas.

With those two items already ticked off her to-do list, she says her long-term ambitions are to move into a senior management role within the aviation sector and to work in Asia.  She’s on track to achieve both.

But at this stage Jess is just enjoying everything Perth and the aviation industry has to offer.

“I still can’t believe I get to work around planes every day,” she says. “Everyone who works in the aviation industry loves planes as well, so I’m surrounded by people who are as excited and enthusiastic as I am. It’s great!”

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