Sitong Liu (Tony)

MBS Candidacy : 2011


Dr Jeannie Fletcher

Title of MBS Research:

Discourse Strategies Used to Establish Rapport between Librarians and Chinese International Students in Face-to-face Library Reference Interviews

Short Description of Research Topic:

The reference interview is encountered for the first time by the majority of Chinese students beginning international study at postgraduate level. This qualitative study investigates discourse strategies adopted by both reference librarians and Chinese postgraduate students to examine how interpersonal rapport is established and how this supports the goal of the reference interview. It aims to assist international students in maximising the potential of their research in a New Zealand university.

MBS Research Keywords:

library reference interview
cross-cultural communication
interpersonal rapport
discourse strategies
international students

Previous Degree: 

BA (English Education), Northeast Normal University, China 2010

Personal Experience/Information:

Toni is currently a Travel Insurance Claims Consultant of Crombie Lockwood (NZ) Ltd., a NZ leading insurance broking company. She is passionate on the education sector and enjoys being involved in international study programmes. She was an International Liaison Officer and Uni-guide at Massey University.

Toni was the VP of the Chinese Student Association of Massey University, the Class 

Representative for Chinese students at Massey University and the Class Monitor at
Northeast Normal University. She has successfully coordinated and hosted several international events and community activities while at universities.


Crombie Lockwood (NZ) Ltd., Discretionary Bonus Award 2012
Massey University, Top Student Award 2011
Northeast Normal University, Excellent Student Leader Scholarship 2008 – 2009
Northeast Normal University, Social and Community Work Scholarship 2007 – 2008
Northeast Normal University, Student of Outstanding Talent and Skills Award 2007
The 3rd Annual China English Education Forum, Outstanding Volunteer Award 2007
Northeast Normal University, Student Leadership Award 2006 – 2007
Northeast Normal University, Outstanding Singer Award 2006

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