Chitra Silva

Thesis Title
A Framework to Evaluate the Impact of ICT Usage on Collaborative Product Development Performance in Manufacturing Firms

Read article at Massey Research Online:

Manufacturers are increasingly adopting collaborative product development (CPD) to achieve competitive advantage through joint synergies. Information and Communication Technology (ICT) is the major enabler of CPD activities in conceptualisation, development, and commercialisation stages. Since most ICT implementations are costly, a deeper understanding of the impact of ICT usage on CPD performance is immensely useful for managing ICT resources in innovation programmes. Drawing on the relational resource-based view and the organisational information processing theory, Ms Silva developed a model including multidimensional ICT usage, CPD performance measurements, and possible moderating project characteristics, for comprehensively evaluating the ICT impact on CPD performance. Her results confirmed that ICT usage in terms of frequency, proficiency, and intensity has a positive direct impact on new products' quality, commercial success, and time performance, and an indirect impact on these outcomes through collaboration performance. In addition, she explored moderating effects of project complexity and uncertainty on these associations

Supervisors
Associate Professor Sanjay Mathrani
Dr Nihal Jayamaha

Journal

Silva, C., Mathrani, S., Jayamaha, N., (2016). The Impact of ICT Usage on Collaborative Product Innovation Performance. International Journal of Innovation Management, 20(5).

Silva, C., Mathrani, S., & Jayamaha, N. (2014). The role of ICT in collaborative product development: A conceptual model based on information processing theory. International Journal of Innovation, Management and Technology, 5(1), 43-49.

Conferences

Silva, C., Mathrani, S., Jayamaha, N. (March, 2016). The Impact of ICT Usage on Collaborative Product Development Performance: A Conceptual Model and Industry Perspective. Proceedings of the 2016 International Conference on Industrial Engineering and Operations Management, Kuala Lumpur, Malaysia.

Silva, C., Mathrani, S., Jayamaha, N., (Dec., 2015). The Impact of ICT Usage on Collaborative Product Innovation Performance. Proceedings of the ISPIM (International Society for Professional Innovation Management) Innovation Summit, Brisbane, Australia.

Silva, C., Mathrani, S., Jayamaha, N., (Dec. 2014). The Impact of IT Usage on Collaborative New Product Development Performance. 25th Australasian Conference on Information Systems. Auckland, New Zealand.

Silva, C., Mathrani, S., & Jayamaha, N. (Mar. 2014). The role of ICT in collaborative product development: A conceptual model based on information processing theory. Presented at Journal Conference on Innovation Management and Technology. Penang, Malaysia.

Silva, C., Mathrani, S., & Jayamaha, N. (Jul. 2013). A framework to evaluate the impact of ICT usage on collaborative product development performance. Presented at 4th Annual New Zealand Information Systems Doctoral Consortium. Auckland, New Zealand.