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Services and support for students - Ngā ratonga tautoko tauira

We offer a wide range of support to help you have a positive student experience and to make the most of student life. Explore the variety of services we provide and find out how to access them.

Health and wellbeing

Your wellbeing is important. Massey students receive discounted medical care at our student health centres and mental health support through our counselling services. If you have a disability, impairment or health condition, we can provide personalised support to help you succeed in your studies.

Student health centres

Our student health centres provide a wide range of medical services from skilled doctors and nurses. Clinics are open from Monday to Friday, and cost less than other health centres.

Health worker in uniform standing, and holding a stethoscope behind their back Health worker in uniform standing, and holding a stethoscope behind their back Health worker in uniform standing, and holding a stethoscope behind their back Health worker in uniform standing, and holding a stethoscope behind their back

Counselling services

You can get counselling support if you need help to work through and understand your problems.

Person leaning forward while seated on a couch, while counsellor holds clipboard Person leaning forward while seated on a couch, while counsellor holds clipboard Person leaning forward while seated on a couch, while counsellor holds clipboard Person leaning forward while seated on a couch, while counsellor holds clipboard

Disability services

We offer personalised support services and resources for students with all disabilities, impairments or health issues.

Person with a prosthetic leg, sitting down lacing up his sneaker Person with a prosthetic leg, sitting down lacing up his sneaker Person with a prosthetic leg, sitting down lacing up his sneaker Person with a prosthetic leg, sitting down lacing up his sneaker

Talkcampus

Talkcampus is a 24/7 mental health support app. The online global mental health support network allows students to access online support from anywhere, at any time, for as long as needed. Also available to student off-shore.

Health, safety & wellbeing

Learn about health, safety and wellbeing support, our smoke-free commitment and how to report an incident or concern.

Health, Safety and Wellbeing Health, Safety and Wellbeing Health, Safety and Wellbeing Health, Safety and Wellbeing

Support while you're studying

We want to give you the best chance at success with your tertiary study – from becoming part of university life to figuring out the support you need to succeed and where you can get it.

Academic advice to help with planning

Academic advisers can help you plan your qualification, enrol into courses and stay on track with your study.

Two people looking at a Massey prospectus together Two people looking at a Massey prospectus together Two people looking at a Massey prospectus together Two people looking at a Massey prospectus together

Study & assignment support

Discover study, writing and referencing resources to help you improve your assignments.

Two students being helped by an academic adviser Two students being helped by an academic adviser Two students being helped by an academic adviser Two students being helped by an academic adviser

Student achievement

Get help to succeed as a tertiary student, including support within a Māori or Pacific cultural worldview.

Five people sitting at a table, with one person talking and two laptops open Five people sitting at a table, with one person talking and two laptops open Five people sitting at a table, with one person talking and two laptops open Five people sitting at a table, with one person talking and two laptops open

Hardship & emergency support

Get emergency support to pay for unexpected medical bills or to meet your basic living costs.

Career advice while you study

Massey Career Centre's tools and resources help you plan your career, look for work, connect with employers at online career events and build your career readiness.

Three students sitting around a table, studying Three students sitting around a table, studying Three students sitting around a table, studying Three students sitting around a table, studying

Student development programme

Workshops, programmes, experiences and resources to help you develop transferrable skills, a growth mindset, and be successful in your chosen path.

IT services & support

How to get help with your IT problems.

Person typing on the keyboard of a laptop computer Person typing on the keyboard of a laptop computer Person typing on the keyboard of a laptop computer Person typing on the keyboard of a laptop computer

Clubs, communities and sports

Clubs and groups are a great way to engage with your student community. Join a club, gym or sports team, find a faith or cultural group, and connect with your peers through Te Tira Ahu Pae students' association.

Students' associations & clubs

The students' associations, Te Tira Ahu Pae and Ngā Haumi ki te Āo, give you a helping hand and ensures your voice is heard. They also run a wide-range of clubs and interest groups on-campus or online.

Three students talking and laughing on campus Three students talking and laughing on campus Three students talking and laughing on campus Three students talking and laughing on campus

Spiritual wellbeing, faith groups & chaplaincy service – Taha wairua

Discover faith communities, the chaplaincy service, and spiritual wellbeing at Massey campuses.

Close-up of a multitude of candles in small glass holders, with one being lit Close-up of a multitude of candles in small glass holders, with one being lit Close-up of a multitude of candles in small glass holders, with one being lit Close-up of a multitude of candles in small glass holders, with one being lit

Sport & recreation centres

Each of our three campuses has a sport and recreation centre for use by Massey students, staff and the public – as members or with casual entry.

Student stepping over small hurdles on an athletics track Student stepping over small hurdles on an athletics track Student stepping over small hurdles on an athletics track Student stepping over small hurdles on an athletics track

Rainbow students at Massey

Rainbow and takatāpui people always have a community at Massey.

A dozen rainbow advocates standing and crouching in a group. A rainbow flag is behind them. A dozen rainbow advocates standing and crouching in a group. A rainbow flag is behind them. A dozen rainbow advocates standing and crouching in a group. A rainbow flag is behind them. A dozen rainbow advocates standing and crouching in a group. A rainbow flag is behind them.

Māori @ Massey

Welcome to Māori @ Massey, the place to connect to all things Māori at Massey University.

Māori welcome by people wearing traditional Maori costume Māori welcome by people wearing traditional Maori costume Māori welcome by people wearing traditional Maori costume Māori welcome by people wearing traditional Maori costume

Pacific Massey

Massey University is committed to supporting, connecting and enabling Pacific students to succeed in their academic goals.

Close-up of person clapping while seated as part of a group giving a traditional Pacific performance Close-up of person clapping while seated as part of a group giving a traditional Pacific performance Close-up of person clapping while seated as part of a group giving a traditional Pacific performance Close-up of person clapping while seated as part of a group giving a traditional Pacific performance

Scholars Massey

Scholars Massey is a community for peer networking and support for Massey University students who have been awarded scholarships.

Childcare on campus

Find childcare on the Auckland and Manawatū (Palmerston North) campuses.

Three children holding paint brushes while painting at Massey University Childcare Three children holding paint brushes while painting at Massey University Childcare Three children holding paint brushes while painting at Massey University Childcare Three children holding paint brushes while painting at Massey University Childcare

Support with raising a concern, making a complaint or reporting harm

While we hope you never need to complain about your experience with us, if you do we want that process to be straightforward and transparent. We can offer dispute resolution processes such as mediation and facilitation to help you to resolve a conflict.

If you have an academic concern or complaint and would like an independent advocate, you can use the free and confidential professional advocacy service provided through your students' association, Te Tira Ahu Pae.

We do not tolerate harm or harassment of any kind at Massey. If you are feeling unsafe at Massey, or have experienced or seen behaviour that concerns you, you can report it and get support.

Making a complaint

Support with making a complaint about service delivery, behaviour of a student or staff member, or an outcome, so that you can understand and resolve issues.

Close-up of signpost and students at Orientation Close-up of signpost and students at Orientation Close-up of signpost and students at Orientation Close-up of signpost and students at Orientation

Independent support and advocacy services

Get free and confidential support with academic complaints or concerns, financial difficulties and tenancy issues.

Three students inside, sitting around a table, laughing Three students inside, sitting around a table, laughing Three students inside, sitting around a table, laughing Three students inside, sitting around a table, laughing

Mediation service

Get neutral advice and support from an independent mediator to help you resolve a dispute. Mediation is a university-wide service available to staff and students at Massey.

Harassment & racial discrimination

Bullying, harassment and discrimination is not okay at Massey. We can help you stop harassment of any kind.

Group of students walking out of Sir Neil Waters Lecture Theatres Group of students walking out of Sir Neil Waters Lecture Theatres Group of students walking out of Sir Neil Waters Lecture Theatres Group of students walking out of Sir Neil Waters Lecture Theatres

Sexual harm help & support

Sexual harm is not okay. If you are feeling unsafe, or have experienced or seen behaviour that concerns you, you can report it and get support.

Students walking in the distance on campus Students walking in the distance on campus Students walking in the distance on campus Students walking in the distance on campus

Fees, policies and frameworks

Find out more about how the student services fee is used to fund services that benefit you, as well as the roles and responsibilities of tertiary education organisations in promoting and supporting student wellbeing, development and educational achievement.

Student services fee explained

Find out how the student services fee is used to support your study journey and make your academic experience better.

Student pastoral care code of practice

The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 has been put together to make sure students have the best possible support system.

Student wellbeing framework

Guiding and supporting you through every stage of your learning journey.