Nicola Green

School of Management
College of Business


Thesis Title
The impact of telehealth videoconferencing services on work systems for key stakeholders in NZ: a sociotechnical systems approach

Research Description
Healthcare systems globally face increasing pressures from a growing and aging population, inequity of access and finite financial and human resources. At the same time advances in information and communications technology (ICT) are changing the ways in which health care services are able to be provided. Telehealth is the provision of health care from a distance using ICT. Video-conferencing instead of 'in-person' consultation is one form of telehealth. It is a potential tool to aid healthcare services delivery and improve accessibility, costs and human resources. However, the literature suggests that uptake of telehealth is less than anticipated and there are difficulties with embedding telehealth into routine services. The introduction of technology can be disruptive and change the nature of work for stakeholders. There is a complex relationship between the users, the technology and the wider social and organisational systems. This study is informed by sociotechnical systems theory and seeks to examine key stakeholders' perceptions of the impact of telehealth videoconferencing services on work systems.

Research Importance
Insights gained from this exploration could help determine what is required to improve and sustain telehealth videoconferencing services in the New Zealand context. This has potential benefits for health consumers, health practitioners, organisations and government funders.

Personal Description
For almost the last three decades I have been involved in tertiary study. Much of this has been whilst juggling work as a consultant for organisations in occupational health physiotherapy/human factors/ ergonomics and raising my two daughters. I completed a Masters of Philosophy at AUT in 2014 with research into adoption of telework after the Christchurch earthquakes. My return to Massey, where I obtained my BA (Business Psychology) by distance, is to work with my supportive supervisors. My doctoral studies are part of the move towards a career in research.

Dr David Tappin
Prof Tim Bentley

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