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Contact details +64 (09) 414 0800  ext. 43268

Prof Ted Zorn PhD, BA, BA

Deputy Vice-Chancellor/Pro Vice-Chancellor - Massey Business School

College of Business

As Pro Vice-Chancellor and Dean, my goal is to ensure that Massey's College of Business's teaching is high quality, relevant and innovative and that our research has impact in solving important problems facing businesses and other enterprises.

My own research focuses on organisational communication, particularly communication practices that enhance dialogue, leadership, workplace wellbeing, and effective, ethical organisational change. I have served as editor of the journal Management Communication Quarterly, and am co-author of the textbook Organizational Communication in an Age of Globalisation. In 2006, I was awarded the Frederic Jablin Award for Outstanding Contribution to Organizational Communication.

I have led a number of major externally funded research projects, including projects focused on organisational changes related to new technologies and an ageing population and public communication processes in the context of controversial science.

I am originally from the United States, but have worked in New Zealand since 1994. Before coming to Massey University, I was head of the Department of Management Communication at Waikato University.

My PhD in organisational communication is from the University of Kentucky, Lexington, as is my Master of Arts degree (1981). I also have a BA in English Literature from the College of Charleston, South Carolina.

A professor of organisational communication for nearly 30 years, I have held positions at the University of North Carolina at Chapel Hill and Waikato University before taking up my role as Pro Vice-Chancellor and Dean of the College of Business at Massey University in 2012. My research and teaching expertise focus on organisational communication, particularly in relation to organisational change, workplace wellbeing and technology.

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Professional

Contact details

  • Location: SC2.22, Study Centre Building
    Campus: Albany (East Precinct) Campus

Qualifications

  • Doctor of Philosophy - University of Kentucky (1987)
  • Master of Arts - University of Kentucky (1981)
  • Bachelor of Arts - College of Charleston (1977)

Research Expertise

Research Interests

Organisational communication, organisational change, communication technology, emails, technology implementation, organsational uses of social media, ageing, meaningful work, workplace wellbeing, dialogue and deliberation

Thematics

21st Century Citizenship, Resource Development and Management, Health and Well-being

Area of Expertise

Field of research codes
Business and Management (150300): Commerce, Management, Tourism And Services (150000):
Communication and Media Studies (200100): Communication Studies (200101): Communication Technology and Digital Media Studies (200102):
Communications Technologies (100500):
Languages, Communication And Culture (200000):
Organisational Behaviour (150311):
Organisational, Interpersonal and Intercultural Communication (200105):
Technology (100000)

Keywords

Business education

Organizational change

Workplace wellbeing

Meaningful work

Email use and abuse

Ageing in relation to business (eg, older customers, older workers)

American politics (particularly communication issues)

Research Projects

Summary of Research Projects

Position Current Completed
Project Leader 1 2

Research Outputs

Journal

Roper, J., Ganesh, S., & Zorn, TE. (2016). Doubt, Delay, and Discourse: Skeptics’ Strategies to Politicize Climate Change. Science Communication. 38(6), 776-799
[Journal article]Authored by: Ganesh, S., Zorn, T.
Zorn, TE., Roper, J., & Richardson, M. (2014). Positive Employment Practices or Reputational Capital? Tensions Inherent in Third-Party Legitimation Processes. Management Communication Quarterly. 28(3), 347-374
[Journal article]Authored by: Zorn, T.
Zorn, TE., Grant, S., & Henderson, A. (2013). Strengthening Resource Mobilization Chains: Developing the Social Media Competencies of Community and Voluntary Organizations in New Zealand. Voluntas. 24(3), 666-687
[Journal article]Authored by: Zorn, T.
Zorn, TE., Roper, J., Weaver, CK., & Rigby, C. (2012). Influence in science dialogue: Individual attitude changes as a result of dialogue between laypersons and scientists. Public Understanding of Science. 21(7), 848-864
[Journal article]Authored by: Zorn, T.
Richardson, M., & Zorn, TE. (2012). Interactions at the Elder-Organization Interface: Elders' Experiences. Research on Aging. 34(6), 738-757
[Journal article]Authored by: Zorn, T.
Mansvelt, JR., & Zorn, TE. (2012). The problems and possibilities of mobility for home-based elders in New Zealand. SITES: A Journal of Social Anthropology and Cultural Studies. 9(1), 107-132 Retrieved from https://sites.otago.ac.nz/Sites/article/view/191
[Journal article]Authored by: Mansvelt, J., Zorn, T.
Simpson, M., Richardson, M., & Zorn, TE. (2012). A job, a dream or a trap? Multiple meanings for encore careers. Work, Employment and Society. 26(3), 429-446
[Journal article]Authored by: Zorn, T.
Zorn, T. (2011). Trade Aid: taking fair trade into the future: Expert Opinion. University of Auckland Business Review. 12(1), 6-6 Retrieved from http://www.uabr.auckland.ac.nz/files/articles/Volume16/v16i1-trade-aid.pdf
[Journal article]Authored by: Zorn, T.
Zorn, TE., Flanagin, AJ., & Shoham, MD. (2011). Institutional and noninstitutional influences on information and communication technology adoption and use among nonprofit organizations. Human Communication Research. 37(1), 1-33
[Journal article]Authored by: Zorn, T.
Ganesh, S., & Zorn, TE. (2011). Running the race: Competition discourse and broadband growth in aotearoa New Zealand. Media, Culture and Society. 33(5), 725-742
[Journal article]Authored by: Ganesh, S., Zorn, T.
Zorn, T., Richardson, M., Weaver, CK., & Gilbert, E. (2010). Technology uptake among older, Mormon Maori: Themes, tensions and intersections. Australian Journal of Communication. 37(1), 1-16
[Journal article]Authored by: Zorn, T.
Zorn, T., Roper, J., Weaver, CK., & Rigby, C. (2010). Influence in science dialogue: Individual attitude changes as a result of dialogue between laypersons and scientists. Public Understanding of Science. 21(7), 848-864 Retrieved from http://pus.sagepub.com/content/21/7/848
[Journal article]Authored by: Zorn, T.
Weaver, CK., Zorn, T., & Richardson, M. (2010). Goods not wanted: Older people's narratives of computer use rejection. Information Communication and Society. 13(5), 696-721
[Journal article]Authored by: Zorn, T.
Simpson, M., Richardson, M., & Zorn, T. (2009). Researching elders' work in Aotearoa New Zealand: A bicultural response to local contexts. Communication Journal of New Zealand. 10(2), 40-57 Retrieved from http://ehis.ebscohost.com/eds/detail?vid=2&sid=6318eba2-dfa8-47f8-ab67-f86ae774da7b%40sessionmgr15&hid=4&bdata=JnNpdGU9ZWRzLWxpdmUmc2NvcGU9c2l0ZQ%3d%3d#db=edo&AN=47222634
[Journal article]Authored by: Zorn, T.
Zorn, TE., & Townsley, N. (2008). Introduction to the forum on meaning/ful work studies in organizational communication: Setting an agenda. Management Communication Quarterly. 22(1), 147-151
[Journal article]Authored by: Zorn, T.
Zorn, TE. (2007). Editing MCQ at the Dawn of the New Millennium. Management Communication Quarterly. 20(4), 451-457
[Journal article]Authored by: Zorn, T.
Zorn, T. (2007). Intouch: Ted Zorn asks: Is green the new black?. New Zealand Management. 54(2), 8-9 Retrieved from http://www.archivesearch.co.nz/?webid=mgt&articleid=24734
[Journal article]Authored by: Zorn, T.
Heath, RL., Pearce, WB., Shotter, J., Taylor, JR., Kersten, A., Zorn, T., . . . Deetz, S. (2006). The processes of dialogue: Participation and legitimation. Management Communication Quarterly. 19(3), 341-375 Retrieved from http://mcq.sagepub.com/content/19/3/341
[Journal article]Authored by: Zorn, T.
Zorn, TE., Roper, J., Broadfoot, K., & Weaver, CK. (2006). Focus groups as sites of influential interaction: Building communicative self-efficacy and effecting attitudinal change in discussing controversial topics. Journal of Applied Communication Research. 34(2), 115-140
[Journal article]Authored by: Zorn, T.
Zorn, T., & Campbell, N. (2006). Improving the writing of literature reviews through a literature integration exercise. Business Communication Quarterly. 69(2), 172-183
[Journal article]Authored by: Zorn, T.
Richardson, M., Weaver, CK., & Zorn, TE. (2005). 'Getting on': Older New Zealanders' perceptions of computing. New Media and Society. 7(2), 219-245
[Journal article]Authored by: Zorn, T.
Zorn, TE. (2005). Critiquing the Dominant Discourse on Change. Organization. 12(6), 947-950
[Journal article]Authored by: Zorn, T.
Holmes, P., Cockburn-Wootten, C., Motion, J., Zorn, TE., & Roper, J. (2005). Critical reflexive practice in teaching management communication. Business Communication Quarterly. 68(2), 247-256
[Journal article]Authored by: Zorn, T.
Zorn, TE., & Gregory, KW. (2005). Learning the ropes together: Assimilation and friendship development among first-year male medical students. Health Communication. 17(3), 211-231
[Journal article]Authored by: Zorn, T.
May, SK., & Zorn, TE. (2003). Forum introduction. Management Communication Quarterly. 16(3), 416-418
[Journal article]Authored by: Zorn, T.
May, SK., & Zorn, TE. (2003). Forum introduction. Management Communication Quarterly. 16(4), 595-598
[Journal article]Authored by: Zorn, T.
Zorn, TE. (2003). Editor-s note. Management Communication Quarterly. 16(4), 469-470
[Journal article]Authored by: Zorn, T.
Zorn, TE. (2003). The emotionality of information and communication technology implementation. Journal of Communication Management. 7(2), 160-171
[Journal article]Authored by: Zorn, T.
Zorn, TE. (2002). Forum introduction. Management Communication Quarterly. 16(2), 237-241
[Journal article]Authored by: Zorn, T.
Zorn, TE., & May, SK. (2002). Forum introduction: Current uses, critical appraisals, and future prospects. Management Communication Quarterly. 15(3), 439-441
[Journal article]Authored by: Zorn, T.
Zorn, TE. (2002). Converging within Divergence: Overcoming the Disciplinary Fragmentation in Business Communication, Organizational Communication, and Public Relations. Business Communication Quarterly. 65(2), 44-53
[Journal article]Authored by: Zorn, T.
May, SK., & Zorn, TE. (2001). Forum: Introduction—gurus’ views and business news: Popular Management Discourse and Its Relationship to Management and Organizational Communication. Management Communication Quarterly. 14(3), 471-475
[Journal article]Authored by: Zorn, T.
Zorn, TE., & May, SK. (2001). Forum introduction. Management Communication Quarterly. 14(4), 616-618
[Journal article]Authored by: Zorn, T.
May, SK., & Zorn, TE. (2001). Forum introduction. Management Communication Quarterly. 15(1), 100-102
[Journal article]Authored by: Zorn, T.
Zorn, TE. (2000). Forum: Editors’ Introduction to the Forum on Management Communication in the Age of Globalization. Management Communication Quarterly. 14(1), 129-131
[Journal article]Authored by: Zorn, T.
Zorn, TE., & Page, DJ. (2000). Nuts about change: Multiple Perspectives on Change-Oriented Communication in a Public Sector Organization. Management Communication Quarterly. 13(4), 515-566
[Journal article]Authored by: Zorn, T.
Zorn, TE., & Ruccio, SE. (1998). The use of communication to motivate college sales teams. Journal of Business Communication. 35(4), 468-499
[Journal article]Authored by: Zorn, T.
Zorn, TE., & Violanti, MT. (1996). Communication abilities and individual achievement in organizations. Management Communication Quarterly. 10(2), 139-167
[Journal article]Authored by: Zorn, T.
Chiles, AM., & Zorn, TE. (1995). An Assessment of the Convergent Validity of the Checklist of Behavior Alteration Techniques: The Association Between Teachers’ Likelihood-of-use Ratings and Informants’ Frequency-of-use Ratings. Journal of Applied Communication Research. 23(1), 1-25
[Journal article]Authored by: Zorn, T.
Zorn, TE., & Violanti, MT. (1993). Measuring leadership style: A review of leadership style instruments for classroom use. Communication Education. 42(1), 70-78
[Journal article]Authored by: Zorn, T.
Zorn, TE., McKinney, MS., & Moran, MM. (1993). Structure of interpersonal construct systems: One system or many?. International Journal of Personal Construct Psychology. 6(2), 139-166
[Journal article]Authored by: Zorn, T.
Zorn, TE. (1991). Willy loman's lesson: Teaching identity management with death of a salesman. Communication Education. 40(2), 219-224
[Journal article]Authored by: Zorn, T.
Zorn, TE., & Leichty, GB. (1991). Leadership and identity: A reinterpretation of situational leadership theory. Southern Communication Journal. 57(1), 11-24
[Journal article]Authored by: Zorn, T.
Zorn, TE. (1991). Construct system development, transformational leadership and leadership messages. Southern Communication Journal. 56(3), 178-193
[Journal article]Authored by: Zorn, T.
Zorn, TE. (1991). Measuring motivation-to-communicate in the classroom. Communication Education. 40(4), 385-392
[Journal article]Authored by: Zorn, T.
Zorn, TE. (1989). The Professor as Entrepreneur: The Challenges of Teaching the Organizational Communication Assessment Class. Business Communication Quarterly. 52(3), 16-21
[Journal article]Authored by: Zorn, T.
Zorn, TE., & Rosenfeld, LB. (1989). Between a rock and a hard place: Ethical dilemmas in problem-solving group facilitation. Management Communication Quarterly. 3(1), 93-106
[Journal article]Authored by: Zorn, T.
Davenport, B., & Zorn, TE. (1988). Individual differences and construct system content in descriptions of liked and disliked co-workers. International Journal of Personal Construct Psychology. 1(1), 37-51
[Journal article]Authored by: Zorn, T.
SYPHER, BD., & ZORN, TE. (1986). COMMUNICATION‐RELATED ABILITIES AND UPWARD MOBILITY: A Longitudinal Investigation. Human Communication Research. 12(3), 420-431
[Journal article]Authored by: Zorn, T.

Book

Zorn, TE. (2017). Management fashion/fad. In CR. Scott, & L. Lewis (Eds.) The International Encyclopedia of Organizational Communication.
[Chapter]Authored by: Zorn, T.
Zorn, TE. (2017). Meaningful Work. In CR. Scott, & L. Lewis (Eds.) International Encyclopedia of Organizational Communication.
[Chapter]Authored by: Zorn, T.
Zorn, T., Comrie, M., & Fountaine, S. (2016). Crisis Communication Research in Aotearoa/New Zealand. In The Handbook of International Crisis Communication Research. (pp. 347 - 356).
[Chapter]Authored by: Fountaine, S., Zorn, T.
Pieczka, M., & Zorn, TE. (2013). The Reputation of Corporate Reputation: Fads, Fashions, and the Mainstreaming of Corporate Reputation Research and Practice. In The Handbook of Communication and Corporate Reputation. (pp. 513 - 529).
[Chapter]Authored by: Zorn, T.
Cheney, G., & Zorn, T. (2012). What is the meaning of work and how do we make work meaningful?. In AK. Goodboy, & K. Shultz (Eds.) Introduction to communication studies: Translating scholarship into meaningful practice. (pp. 315 - 322). United States of America: Kendall Hunt Publishing Company
[Chapter]Authored by: Zorn, T.
Cheney, G., Christensen, LT., Zorn, TE., & Ganesh, S.(2011). Organizational communication in an age of globalization: Issues, reflections, practices. United States: Waveland Press
[Authored Book]Authored by: Ganesh, S., Zorn, T.
Richardson, M., Zorn, T., & Weaver, CK. (2011). Older people and new communication technologies: Narratives from the literature. In CT. Salmon (Ed.) Communication yearbook 35. (pp. 121 - 152). United States and United Kingdom: Routledge Taylor & Francis Group
[Chapter]Authored by: Zorn, T.
Cheney, G., Christensen, LT., Theodore E Zorn, J., Ganesh, S., & Lair, D.(2010). Organizational Communication in an Age of Globalization: Issues, Reflections, Practices.. : Waveland Pr Inc
[Authored Book]Authored by: Zorn, T.
Zorn, TE., & Simpson, M. (2009). New Zealand and Australia: The state of the field. In The Handbook of Business Discourse. (pp. 30 - 42).
[Chapter]Authored by: Zorn, T.
Cheney, G., Zorn, T., Planalp, S., & Lair, DJ. (2008). Meaningful work and personal/social well-being: Organizational communication engages the meanings of work. In CS. Beck (Ed.) Communication yearbook. (pp. 137 - 185). United States and United Kingdom: Routledge Taylor & Francis Group
[Chapter]Authored by: Zorn, T.
Page, DJ., & Zorn, TE. (Eds.) (2007). Management Communication: New Zealand and Australian Case Studies. New Zealand: Pearson Education
[Edited Book]Edited by: Zorn, T.
Zorn, T., Roper, J., & Weaver, CK. (2007). Attempting to improve stakeholder engagement. In DJ. Page, & T. Zorn (Eds.) Management communication: New Zealand and Australian case studies. (pp. 178 - 185). New Zealand: Pearson Education New Zealand
[Chapter]Authored by: Zorn, T.
Bentley, R., & Zorn, T. (2007). Getting buy-in on new information technology implementation. In DJ. Page, & T. Zorn (Eds.) Management communication; New Zealand and Australian case studies. (pp. 99 - 105). New Zealand: Pearson Education New Zealand
[Chapter]Authored by: Zorn, T.
Zorn, T., & Page, D. (2007). Introduction: Using case studies in teaching management communication. In DJ. Page, & T. Zorn (Eds.) Management communication: New Zealand and Australian case studies. (pp. 12 - 15). New Zealand: Pearson Education New Zealand
[Chapter]Authored by: Zorn, T.
Zorn, T., & Collins, E. (2007). Is sustainability sustainable? Corporate social responsibility, sustainable business and management fashion. In SK. May, G. Cheney, & J. Roper (Eds.) The debate over corporate social responsibility. (pp. 405 - 415). United States: Oxford University Press
[Chapter]Authored by: Zorn, T.
Page, D., & Zorn, T. (Eds.) (2007). Management communication: New Zealand and Australian case studies. New Zealand: Prentice Hall New Zealand
[Edited Book]Authored by: Zorn, T.Edited by: Zorn, T.
Cockburn-Wootten, C., Simpson, M., & Zorn, T. (2006). Managing a merger. In J. Keyton, & P. Shockley-Zalabak (Eds.) Case studies for organizational communication: Understanding communication processes. (pp. 85 - 92). United States: Roxbury Publishing
[Chapter]Authored by: Zorn, T.
Zorn, T. (2006). A decision to change. In J. Keyton, & P. Shockley-Zalabak (Eds.) Case studies for organizational communication: Understanding communication processes. (pp. 255 - 269). United States: Roxbury Publishing
[Chapter]Authored by: Zorn, T.
Zorn, TE., & Taylor, JR. (2003). Knowledge management and/as organizational communication. In Key Issues in Organizational Communication. (pp. 96 - 112).
[Chapter]Authored by: Zorn, T.

Report

Gill, R., Zorn, TE., Marsh, K., Balli, F., Caughey, T., Child, R., . . . O'Brien, R. (2016). Grow North: The innovation district.
[Commissioned Report]Authored by: Balli, F., Gill, R., Zorn, T.

Conference

Zorn, TE., & Sillars, A.Meaning embellishment in response to offensive emails at work: The role of power and organizational climate. . Philadelphia, United States of America
[Conference Paper]Authored by: Zorn, T.
Haar, JM., & Zorn, T. (2013). The influence of team task conflict and team communication on employee life satisfaction: Beyond the effects of work-family conflict. ANZAM 2013. : Australia and New Zealand Academy of Management
[Conference Paper in Published Proceedings]Authored by: Zorn, T.
Richardson, M., Simpson, M., & Zorn, T. (2011). Elder-organisation interactions: An examination of positive and negative experiences and their consequences. In A. Henderson (Ed.) Proceedings of the 2011 Australian and New Zealand Communiction Association Conference: Communication on the Edge. (pp. 1 - 15). New Zealand: Australian and New Zealand Communication Association Conference [ANZCA 2011]: Communication on the edge: Shifting boundaries and indentities
[Conference Paper in Published Proceedings]Authored by: Zorn, T.
Zorn, T., Ganesh, S., & Roper, J.Doubt, delay and discourse: Communication and climate change denial. . New Orleans, LA, United States
[Conference Paper]Authored by: Ganesh, S., Zorn, T.
Simpson, M., Richardson, M., & Zorn, T. (2009). Researching the elder-organisation interface in Aotearoa New Zealand: Conceptualising elders within discursive and bi-cultural 'spaces'. Proceedings of OIL V. (pp. 63 - 71). New Zealand: Organisation, Identity and Locality (OIL)V: Exploring the local within the Aotearoa/New Zealand locality: A symposium on critical organisation studies in Aotearoa/New Zealand
[Conference Paper in Published Proceedings]Authored by: Zorn, T.
Zorn, T., Hector, C., & Gibson, J. (2008). Perceived effects of information and communication technology adoption on quality of work life: An exploratory study. In ICA 2008 Abstracts, 58th Annual Conference of the International Communication Association [ICA 2008] Canada: International Communication Association
[Conference Abstract]Authored by: Zorn, T.
Richardson, M., Weaver, CK., & Zorn, T. (2008). Learning to balance 'a two edged sword': A situated understanding of older Mormon Maori and computers. In ICA 2008 Abstracts, 58th Annual Conference of the International Communication Association [ICA 2008] Canada: International Communication Association
[Conference Abstract]Authored by: Zorn, T.
Richardson, M., Zorn, T., & Weaver, CK.Learning to balance 'a two edged sword': A situated understanding of older Mormon Maori and computers. . Montreal, Canada
[Conference Paper]Authored by: Zorn, T.
Zorn, T., Grant, S., Weaver, CK., Richardson, M., & Ashton, H. (2008, September). Impact of ICTs on community and voluntary organisations. Presented at IMPACT 08. The Social, Cultural & Ethical impact of ICT Innovation.. Access Grid Network Auckland University/ Waikato University/ Victoria University of Wellington/ Canterbury University.
[Conference Oral Presentation]Authored by: Zorn, T.
Hector, C., Gibson, J., & Zorn, T.New Technology and the quality of working life in New Zealand. . Waikiki, Hawaii
[Conference Paper]Authored by: Zorn, T.
Zorn, TE.Social and political influences on information technology adoption among civil society organisations in New Zealand: A preliminary report. IMSCI 2007 - International Multi-Conference on Society, Cybernetics and Informatics, Proceedings. (pp. 413 - 418).
[Conference]Authored by: Zorn, T.
Zorn, T., Weaver, CK., & Roper, J. (2007). Attempting to improve stakeholder engagement. In National Communication Association [NCA] Annual Conference: Communicating World Views: Faith-Intellect-Ethics: Abstracts, National Communication Association [NCA] Annual Conference: Communicating World Views: Faith-Intellect-Ethics United States: National Communication Association
[Conference Abstract]Authored by: Zorn, T.
Stewart, A., & Zorn, T. (2007). Responding to negatively emotive emails within organizations: Communicative strategies and their origins. In National Communication Association [NCA] Annual Conference: Communicating World Views: Faith-Intellect-Ethics: Program and Abstracts, National Communication Association [NCA] Annual Conference: Communicating World Views: Faith-Intellect-Ethics United States: National Communication Association
[Conference Abstract]Authored by: Zorn, T.
Stewart, A., & Zorn, T.Responding to negatively emotive emails within organizations: Communicative strategies and their origins. . Chicago, IL, United States
[Conference Paper]Authored by: Zorn, T.
Zorn, T., & Collins, E. (2006). Green is the new black: Are CSR and sustainable business just fads?. Proceedings of the 20th ANZAM Conference on Management: Pragmatism, Philosophy, Priorites. (pp. 1 - 22). Australia: 20th Australian New Zealand Academy of Management [ANZAM] 2006 Conference: Management: Pragmatism, Philosophy, Priorities
[Conference Paper in Published Proceedings]Authored by: Zorn, T.

Other

Zorn, T. (2008). Change management and communication in The international encyclopeida of communication. (pp. 444 - 448). Blackwell Publishing
[Other]Authored by: Zorn, T.
Zorn, T. (2008). Organizational change processes in the International encyclopedia of communication. (pp. 3407 - 3415). Blackwell Publishing
[Other]Authored by: Zorn, T.

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