MasseyLink Help and FAQs


What is MasseyLink?

MasseyLink is the "Check for Full Text" button or link that links to a page providing your options for accessing full text. It does not guarantee access to full text, but brings together all of the possible locations you may find full text.

How do I use MasseyLink? 

Click the MasseyLink  button (or "Check for Full Text" in Google Scholar). A page will open offering a menu of options. MasseyLink does not guarantee access to full text, but lists the possible locations you may find full text. Try the options in order from top to bottom. If none work, click "The Library will try to find this item for you."

Why is there more than one link for full text?

Sometimes we have access to the same item in more than one place.  We list all the links that are available, in case one link fails for some reason.

Why is there no full text option on the MasseyLink page?

This may be due to the following reasons:

  • Sometimes MasseyLink is not compatible with a publisher’s website, but we can still provide access to the full text article another way.
  • Full text may only be available in print.
  • Changes to the details of the item (e.g. title or ISSN) may mean that MasseyLink cannot work automatically.

What do I do if the Library does not have my item at all?

The Library can arrange to get the item from a non-Massey library. There may be a charge for this service. Click "The Library will try to find this item for you." Complete the form that opens, and click the orange "Submit Request" button.

Why does the full text link not take me to the full text? 

If the full text link does not work, click on "The Library will try to find this item for you." Full text links can sometimes fail for several reasons:


Some journals are only available online only after a time delay (usually 6-12 months) because of publisher restrictions. 

Missing content

Occasionally an individual article may have been omitted from coverage. Publishers sometimes decide not to provide peripheral content online e.g. letters to the editor, supplements, etc. Sometimes a complete issue of a journal may have been omitted from coverage. 

Incorrect or incomplete citation

Often linking fails because the citation or reference is inaccurate (for instance, the year is wrong), or incomplete (for instance, the issue number is missing). Each part of the citation is important and needs to be correct for MasseyLink to work.

What is a DOI and what does “DOI not found” mean?

A Digital Object Identifier (DOI) is a permanent link to a particular article or ebook chapter.

“DOI not found” means that automatic full text linking could not occur. This could be for one of several reasons: 

  • In theory, DOIs are permanent pointers to a specific article. However, in practice, publishers sometimes change DOIs, which leads to broken links. 
  • Older (or very new) articles may not have DOIs and therefore full text linking may not work automatically

If you encounter this message, click on "The Library will try to find this item for you."

Why am I seeing a Crossref page with "No DOI found"?

Crossref is a service that uses DOIs to match article citations to full text. For the same reasons listed in the answer above, DOIs sometimes fail. If you encounter a Crossref page with "No DOI found", return to the MasseyLink page and click on "The Library will try to find this item for you."

Crossref error

Why do some links (e.g. Factiva) not take me to full text? 

Some publishers do not provide article level linking. Follow the link from MasseyLink, and then search the publisher's website for the content you want. 

How do I configure Google Scholar for MasseyLink?

The best way to access Google Scholar is through the Library website, for example the Article Databases or Subject Guides pages. MasseyLink will automatically appear in your Google Scholar search results, and you'll get full text access to content the Library subscribes to, rather than being asked to pay.


If you need further help email us. We will respond within two working days, usually sooner.