SSPR Registration and Authentication FAQs


What are authentication methods?

Authentication methods provide an extra layer of security when accessing your Massey network account.

One form of authentication is using a password. In cases when you are having issues logging in because you have forgotten your password, having another form of authentication to reset it will help verify your identity and protect your account from unauthorised use.

When you enrol your account for self-service password reset, you enable other forms of authentication such as the use of a phone number, email address, or mobile app authentication.


What authentication methods are available for SSPR?

You can turn on self-service password reset for your Massey account by setting up at least one (1) of the following authentication methods:

  • Security questions – Register your answers to predefined security questions. If you use security questions, we recommend using them in conjunction with another method. Security questions can be less secure than other methods because some people might know the answers to another user's questions. Security questions are stored privately and securely and can only be answered by users during registration. There is no way for Service Desk or Contact Centre to read or modify a user's questions or answers.

  • Email address – Enrol an alternate email address to receive a verification code for authentication. We recommend using a non-Massey email account. For example:

  • Mobile app – Download the Microsoft Authenticator mobile app to receive a verification code for authentication. The mobile app is available for Android, iOS, and Windows Phone.

  • Phone - Enrol a mobile phone number to receive a verification code for authentication. To work properly, phone numbers must be in the format +CountryCode PhoneNumber, for example, +64 224255512. There needs to be a space between the country code and the phone number. Password reset does not support phone extensions. Even in the +64 224255512 x 12345 format, extensions are removed before the call is placed.

    If you prefer to receive text messages, an SMS is sent to the mobile phone number containing a verification code. Enter the verification code provided in the login screen to continue. If you prefer to receive a phone call, an automated voice call is made to the phone number you provide. Answer the call and press # in the phone keypad to authenticate.


What is mobile app authentication?

Mobile app authentication provides an extra layer of security for self-service password reset. It requires installing the Microsoft Authenticator app on your smartphone and setting it up with your Office 365 network account. When you reset your password through the Authenticator App phone, you will be required to enter the one-time verification code displayed on your authenticator app.


Will mobile app authentication work if I do not have cellular service or data?

Yes. The authenticator app will work even without cellular or data service.


Do I need to be connected to a Massey network to use "reset my password"?

No. Self-service password reset allows you the convenience of being able to reset your password anywhere, anytime, even outside the Massey network.


I want to add, remove, update or change a registered phone, email or authentication information. How do I do it?

You may update your SSPR setup anytime by logging in to


What if I don't have an alternate email address?

You may select an authentication method that does not require an email address, such as phone number, mobile app, or security questions. If you would like to get an alternate email address, you can easily sign up with free email service providers such as Outlook and Gmail. Your alternate email address will only be used for the purpose of Self-Service Password Reset. It will not replace your Massey email address, if you have one.


What if I don't have a Massey mobile phone?

A Massey mobile phone is not required to sign up for Self-Service Password Reset. You may enrol your personal mobile number to receive an SMS or call whenever you need to reset your password.