Operations and Security

The Operations and Security Group consist of the Security team, the Venues team and the Operations Service Desk.

Operations Service Desk

The Operations Service Desk is your first point of contact to log a job: 

  • Reporting a fault, failure or health and safety issue relating to campus buildings, infrastructure, grounds or car parks
  • Building access (keys, locks and access cards)
  • Purchasing a car park
  • Arranging visitor car parking
  • Cleaning
  • Pest control
  • Delivery and collection of goods and furniture
  • Collection of recycling and waste
  • Distribution and collection of confidential bins
  • Fire warden training
  • Room bookings for non-teaching related activities
  • Lost property

Auckland campus Operations Service Desk

Email: Campus Operations Auckland

Phone: 0800 627 739 ext 43434

Manawatū campus Operations Service Desk

Email: Campus Operations Manawatu

Phone: 0800 627 739 ext 82288

Wellington campus Operations Service Desk

Email: Campus Operations Wellington

Phone: 0800 627 739 ext 82033

Manawatū campus specific information

Contact Auckland and Wellington campuses above for their specific information. 

At Manawatū campus Operations and Security are located in the Facilities Management complex on Colombo Road.


For assistance with emergencies, security, parking or traffic incidents contact the Security Help Desk during business hours on ext. 85030, 06-350 5030 or 24/7 on 0800 6277 50.

The Community Constable is co-located with the Operations and Security Group and can be contacted on ext. 85042.

In the case of emergency or where an offence is taking place, emergency services (111) should be contacted immediately and a follow-up call made to the Security Help Desk who will dispatch Massey Security to assist emergency services.


Sustainability at Massey University

Emergency Management

Emergency Management at Massey


Full time Manawatu staff and internal students with current Massey University identification have access to the Unlimited Access Bus Scheme (free bus) within Palmerston North city. This service is partially funded by Massey University parking revenue and the Horizons regional District Council.

Horizons - Massey Bus Timetable


If you wish to bring a vehicle on campus on either a regular or casual basis, pending availability, there are a range of available options for you to consider.

  • Halls
  • Casual
  • Coupon
  • General
  • Reserved
  • Numbered
  • Mobility
  • Visitor
  • Departmental
  • Discretionary

Parking and Traffic Regulations

Bicycles, scooters and motorcycles

As gazetted public roads cyclists and motorcyclists are expected to obey all road rules while on Massey University campus. While motorbikes and scooters may be ridden on University Avenue, they are not permitted inside University Avenue on the main campus.

Parking is provided for bicycles, scooters and motorcycles in a variety of locations around the campus. The major bicycle stands are:

  • Sheltered bike shed between the Library and Science Towers
  • Sheltered bike shed  on Albany Drive opposite the entrance to Bledisloe Park
  • Courtyard Complex
  • Social Science Tower
  • Aghort Complex
  • Riddet Road
  • Adjacent to the Lake and Science Tower D

Requests for additional bike stands may be made via the Security Help Desk.

Temporary changes to the roading system

From time to time schools, departments or event organisers may with to make temporary changes to the roading system in order to facilitate events, the installation of heavy equipment into building or to enable building work to be carried out. Any temporary changes to the roading system require a Traffic Management Plan (TMP) that must be submitted for approval to the Team Leader, Security and Traffic, 5 days prior. For further clarification please contact the Security Help Desk on ext 85030.

Access cards

Approved Administrators may apply for access cards for staff and students via the Operations Service Desk.

Room bookings

Casual room bookings (i.e. bookings for events other than timetabled classes) may be requested by staff, students and members of the public. Please be advised that it is University policy that classes take priority over bookings for other purposes. Please note that the Operations Service Desk does not provide professional conference or event management services, the organiser is expected to manage all aspects of the conference or event and costs for the use of Campus facilities will be passed onto the organiser. The attached handbook provides an overview of how to book a room at Massey University on the Manawatu campus.

Making an internal room booking

If you are a staff member requesting a booking for a University-related activity please complete your booking request online via CMIS Go. Please click on the link below for further information. 


If you encounter any problems please email pnroombookings@massey.ac.nz

Making an external room booking

If you are not a University staff member or your booking is for a non-university event please complete the below external room booking room and email it to pnroombookings@massey.ac.nz

Contact us Mon - Fri 8:30am to 4:30pm 0800 MASSEY (+64 6 350 5701) TXT 5222 contact@massey.ac.nz Web chat Staff Alumni News Māori @ Massey