Requesting items from Massey and other libraries , Te tono rauemi i a Te Kunenga whare pukapuka me ētahi atu

You can read many library books and most journal articles online – but you can also request to have books and journal articles sent to you.

• We can email you copies of print journal articles.
• We can email you chapters of print books. This is useful when your book is not for loan.
• You can get books delivered to your home, or pick them up at your nearest Massey campus.

Journal articles

If you need to read an article that is only available in print, you can order a copy. We'll scan it and email it to you.

If you are on campus and the article is available on our library shelves, you can also visit the library and scan it yourself.

1. Search Discover for the item you need. Try the article title first, then the journal title.
2. If the item is available in print only and you would like to order a copy, use the request form on the Discover page or this form:
   Order print articles

Ordering books to a Massey library for pick up

If you’re near a Massey campus, it’s quickest to order your books to the library.

1. Search Discover for the book you need.
2. Click on the Place Request button.
3. Choose a pickup location.
4. We will email you when your book is ready for pick-up. You can also check your library dashboard to see if you have items ready to be picked up.
5. Collect them at the Service Point at your campus library.
   We’ll keep your items for five days from the date they arrive.

Ordering books for delivery

1. Search Discover for the book you need.
2. Click on the Place Request button.
3. Select Courier delivery under Choose a pickup location.
4. If you're not sure we have your correct address, enter it in the Comments box.
5. Click on Place request.

Delivery times

We send your books by CourierPost. Delivery time may vary between 1 to 3 days. Rural delivery may take longer.

Sending books back to us

Post your books back to us free of charge at any Post Shop, using the return label we included in your package. If you’ve lost the label, you can download and print a new one.

You can use the bag we sent your books in to send them back to us – just turn it inside out, so it’s grey on the outside. If you want to use your own packaging, make sure it’s strong and won’t break.

Due dates

The due date for your books tells you when they need to be back at the library – not when you should post them. It’s best to send your books back to us four to five working days before they’re due.

Contact us as soon as you can if you’re having problems sending books to us.

If you're a postgraduate student, researcher or Massey staff member, you can use the interlibrary loan service to get items that are not in the Massey library. These items are intended to support the learning and research needs of the university.

1. Check Discover to see if the item is held at Massey library.
2. If the item is not in Discover, fill in the form for the resource you need. Use a separate form for each request, and give us as much detail as you can about the item.
   Journal article request form
   Book request form

Costs and timeframes

The cost of an interlibrary loan and how long it takes to get your items depends on whether:

• you decide to make a standard request for free or pay for an urgent request
• the resources you need are available in New Zealand or Australia, or need to come from further away.

Standard requests

Standard requests don't cost anything.

• Articles usually arrive within a week.
• Books available in New Zealand usually arrive within 1-2 weeks.
• Books available from Australia usually arrive within 2 - 3 weeks.
• Books from overseas take longer to arrive. We'll contact you if we think your book will arrive after your need by date.

Urgent requests

Urgent requests usually cost NZD $15 each – but if you need an item that's expensive to get, we may talk to you about sharing the cost.

If you make an urgent request, we'll start looking for your items within 24 hours. The service is open from Monday to Friday, except on public or university holidays.

Check the dates of university holidays

• Articles available in New Zealand or Australia usually arrive within 24 hours.
• Articles from other overseas libraries may take longer.
• We order books as soon as we get your request, but delivery times can vary. If we can't find the book you need in New Zealand or Australia, we'll contact you to let you know how long it's likely to take to arrive.

How to pay

When you place your urgent request, please choose to charge to a departmental account, OR charge to library account.

Copyright rules for interlibrary loans

When we get material from other libraries for you, we need to comply with the Copyright Act 1994, and its license with Copyright Licensing Ltd. This means we can only:

• make one copy of an article or part of a work
• copy up to two articles from the same issue of a journal if these relate to the same subject matter
• copy items for you to use in your private study or research – material from other libraries can't be reproduced in study guides or Stream without the copyright holder's permission
• copy a work under fair dealing guidelines.

Learn more about copyright at Massey

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