219312

Risk and Crisis Communication

This course critically evaluates ways that organisations can manage reputational risk and communicate in response to crisis situations.

Course code

Qualifications are made up of courses. Some universities call these papers. Each course is numbered using six digits.

219312

Level

The fourth number of the course code shows the level of the course. For example, in course 219206, the fourth number is a 2, so it is a 200-level course (usually studied in the second year of full-time study).

300-level

Credits

Each course is worth a number of credits. You combine courses (credits) to meet the total number of credits needed for your qualification.

15

Course planning information

Course notes

Students must complete all four assessments in order to successfully pass this course and must also achieve a pass mark in the major plan assignment.

General progression requirements

You must complete at least 45 credits from 200-level before enrolling in 300-level courses.

Learning outcomes

What you will learn. Knowledge, skills and attitudes you’ll be able to show as a result of successfully finishing this course.

  • 1 Critically evaluate the contribution of organisational resilience, reputational resilience and crisis communication to the management of reputational risk.
  • 2 Evaluate organisational performance in the management of reputational risk, with reference to best practice and communication theory.
  • 3 Construct actionable plans for risk, crisis, disaster and resilience communication, and demonstrate how the plans' effectiveness will be evaluated.

Learning outcomes can change before the start of the semester you are studying the course in.

Assessments

Assessment Learning outcomes assessed Weighting
Written Assignment 1 2 30%
Oral/Performance/Presentation 1 10%
Written Assignment 1 3 30%
Test 1 2 3 30%

Assessment weightings can change up to the start of the semester the course is delivered in.

You may need to take more assessments depending on where, how, and when you choose to take this course.

Explanation of assessment types

Computer programmes
Computer animation and screening, design, programming, models and other computer work.
Creative compositions
Animations, films, models, textiles, websites, and other compositions.
Exam College or GRS-based (not centrally scheduled)
An exam scheduled by a college or the Graduate Research School (GRS). The exam could be online, oral, field, practical skills, written exams or another format.
Exam (centrally scheduled)
An exam scheduled by Assessment Services (centrally) – you’ll usually be told when and where the exam is through the student portal.
Oral or performance or presentation
Debates, demonstrations, exhibitions, interviews, oral proposals, role play, speech and other performances or presentations.
Participation
You may be assessed on your participation in activities such as online fora, laboratories, debates, tutorials, exercises, seminars, and so on.
Portfolio
Creative, learning, online, narrative, photographic, written, and other portfolios.
Practical or placement
Field trips, field work, placements, seminars, workshops, voluntary work, and other activities.
Simulation
Technology-based or experience-based simulations.
Test
Laboratory, online, multi-choice, short answer, spoken, and other tests – arranged by the school.
Written assignment
Essays, group or individual projects, proposals, reports, reviews, writing exercises, and other written assignments.

Textbooks needed

Textbooks can change. We recommend you wait until at least seven weeks before the semester starts to buy your textbooks.

Compulsory

ISSUE AND CRISIS MANAGEMENT: EXPLORING ISSUES, CRISES , RISK AND REPUTATION.

Author
JAQUES, T.
ISBN
9780195529081
Edition
2014
Publisher
SOUTH MELBOURNE: OXFORD.

THE CRISIS MANAGER: FACING DISASTERS, CONFLICTS, AND FAILURES

Author
LERBINGER, O.
ISBN
.
Edition
2014
Publisher
NEW YORK: ROUTLEDGE

ONGOING CRISIS COMMUNICATION: PLANNING, MANAGING, AND RESPONDING

Author
COOMBS, T.
ISBN
.
Edition
2015
Publisher
THOUSAND OAKS, CA: SAGE.

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