ITS Service Desk opening hours: 7:45am - 5pm, Monday to Friday (excluding Public and University holidays).
Give us a call and get help with any queries and issues quickly.
This is our preferred contact method.
Off campus?
Call one of the campus numbers below and extension 82111
Albany 09 414 0800
Manawatū 06 356 9099
Wellington 04 801 5799
Staff only
Log your request online using AskIT Self-Service. Type askit.massey.ac.nz into your browser or click the button below.
Did you know..?
AskIT Self-Service includes the ability to add an attachment (up to 4mb) directly to your request at the time of logging.
Requests received via email are attended to after phone and AskIT Self-Service requests.
Email is not a preferred method to contact ITS.
Note: You may experience delays when emailing requests
See Requesting assistance from the ITS Service Desk for more information.
All IT services are fully supported during normal business hours — which are 8am - 5pm, Monday to Friday (excluding Public and University holidays).
Outside of these hours, support is provided for critical services only, and on a best effort basis dependent on the availability of ITS staff and/or appropriate external support agents.
Page authorised by CIO
Last updated on Monday 17 July 2017
Phone 06-356-9099 ext. 82111 (preferred method)
7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)
Out-of-hours Support
AskIT Self-Service to log a request online (staff)
Email Service.Desk@massey.ac.nz
IT Services Dashboard (staff)
Please email your comments, suggestions or complaints to us at: Service.Desk@massey.ac.nz.
Massey Contact Centre Mon - Fri 8:30am to 5:00pm 0800 MASSEY (+64 6 350 5701) TXT 5222 contact@massey.ac.nz Web chat Staff Alumni News Māori @ Massey