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Contact the Service Desk

Service Desk opening hours: 7:45am - 5pm, Monday to Friday (excluding Public and University holidays).

Phone

Give us a call and get help with any queries and issues quickly.

Ext. 82111

This is our preferred contact method.

Off campus?
Call one of the campus numbers below and extension 82111

Albany 09 414 0800

Manawatū 06 356 9099

Wellington 04 801 5799

AskUs Self Service

Staff only
Log your request online using AskUs Self-Service. Type askus.massey.ac.nz into your browser or click the button below.

Log a request online!

Did you know..?

AskUs Self-Service includes the ability to add an attachment (up to 4mb) directly to your request at the time of logging.

Out-of-hours Support

All IT services are fully supported during normal business hours — which are 8am - 5pm, Monday to Friday (excluding Public and University holidays).

Contacts

Outside of these hours, support is provided for critical services only, and on a best effort basis dependent on the availability of ITS staff and/or appropriate external support agents.

Physical and postal addresses

Albany

Physical and courier address
Information Technology Services
Level 1, Room 1.28
Atrium Building
Massey University
Gate 1, Dairy Flat Highway, Albany

Postal address
Information Technology Services (AL222)
Massey University
Private Bag 102 904
North Shore Mail Centre
Auckland 0745

Manawatū

Physical and courier address
Information Technology Services
Riddet Road
Turitea
Massey University
Palmerston North 4410

Postal address
Information Technology Services (PN460)
Massey University
Private Bag 11-222
Palmerston North 4442

Wellington

Physical and courier address
Information Technology Services
Block 5, Level A, Room 16 (5A16)
Entrance A, 63-65 Wallace Street
Mt Cook
Wellington

Postal address
Information Technology Services
Massey University
63-65 Wallace Street
Mt Cook
Wellington 6021

Page authorised by CIO
Last updated on Thursday 27 May 2021