Our Wellington and Manawatū campuses are open, Auckland remains closed at AL4. More information.
Contact the Service Desk
Service Desk opening hours: 7:45am - 5pm, Monday to Friday (excluding Public and University holidays).
Phone
Give us a call and get help with any queries and issues quickly.
Ext. 82111
This is our preferred contact method.
Off campus?
Call one of the campus numbers below and extension 82111
Albany 09 414 0800
Manawatū 06 356 9099
Wellington 04 801 5799
AskUs Self Service
Staff only
Log your request online using AskUs Self-Service. Type askus.massey.ac.nz into your browser or click the button below.
Did you know..?
AskUs Self-Service includes the ability to add an attachment (up to 4mb) directly to your request at the time of logging.
Out-of-hours Support
All IT services are fully supported during normal business hours — which are 8am - 5pm, Monday to Friday (excluding Public and University holidays).
Outside of these hours, support is provided for critical services only, and on a best effort basis dependent on the availability of ITS staff and/or appropriate external support agents.
Physical and postal addresses
Albany
Physical and courier address
Information Technology Services
Level 1, Room 1.28
Atrium Building
Massey University
Gate 1, Dairy Flat Highway, Albany
Postal address
Information Technology Services (AL222)
Massey University
Private Bag 102 904
North Shore Mail Centre
Auckland 0745
Manawatū
Physical and courier address
Information Technology Services
Riddet Road
Turitea
Massey University
Palmerston North 4410
Postal address
Information Technology Services (PN460)
Massey University
Private Bag 11-222
Palmerston North 4442
Wellington
Physical and courier address
Information Technology Services
Block 5, Level A, Room 16 (5A16)
Entrance A, 63-65 Wallace Street
Mt Cook
Wellington
Postal address
Information Technology Services
Massey University
63-65 Wallace Street
Mt Cook
Wellington 6021
Page authorised by CIO
Last updated on Thursday 27 May 2021
Contact the Service Desk
Phone 06-356-9099 ext. 82111 (preferred method)
7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)
Out-of-hours Support
AskUs Self-Service to log a request online (staff)
Other ITS Information
IT Services Dashboard (staff)