Confidentiality and privacy of counselling information

You can trust us with your private and confidential mental health and counselling information. We are bound by law to protect it. Talk with us if you are concerned.

Privacy and your counselling information

We care about your privacy. We will follow the Privacy Act 2020 and the Health Information Privacy Code 2020, and where appropriate your enrolment agreement with us, to protect the confidentiality of your personal information.

Our counsellors also belong to professional organisations such as the New Zealand Association of Counsellors and follow strict codes of ethics to guide the way they work with you.

In exceptional cases, such as if you or someone else is in serious danger, we may need to share some information with others such as a GP or emergency services. If you are concerned about privacy and confidentiality, talk with us. 

Your electronic counselling and health record

The counselling service shares an appointment system and database with health practitioners in the Student Health and Counselling centre. Information you share through our forms or in your counselling session will be documented on your secure electronic record in this system. 

Only the counselling and health professional (or professionals) involved in your care can access secure information held about you.

Statistics, quality improvement and research

Some information we collect through our forms such as gender or ethnicity may be used for:

  • research
  • to provide statistics about use of the counselling service
  • to improve the quality of the counselling service.

You will never be individually identified when data about you is used for these purposes.

Questions or concerns?

If you have concerns or questions about the privacy or confidentiality of your counselling information talk with us. Our Student Health and Counselling centre managers are happy to answer any questions.

Regional Harassment Convenor Jane Hanley



Student Health and Counselling centre
Auckland campus

Sam Rullan



Student Health and Counselling centre, Student Experience Office
Manawatū campus, Palmerston North