Make or change an appointment with a counsellor Whakarite, panoni rānei i te wā me tētahi kaiāwhina

Find out about making or changing an appointment with a professional counsellor at one of the campus Student Health and Counselling Centres. Fill out a confidential form to make your first appointment.

Close-up of laptop on a desk with a coffee mug and a plant

How to make an appointment

First appointments

To make your first appointment with one of our counsellors fill out this confidential counselling registration form.

We'll get back to you within two working days with an appointment time, and often on the same day. You'll also get a reminder by text 24 hours (one day) before your appointment.

Follow-up appointments

If you have already had an appointment with a counsellor at Massey and want to book another counselling session, you can:

Get urgent help in a crisis

If you or someone else is at risk of harm, or you feel the need for help right now:

Cost of counselling sessions

Counselling services are free for most Massey students residing in New Zealand and are covered by your student services fees.

International students in New Zealand, you do not need to pay when you attend a counselling appointment. We will contact your medical and travel insurance provider to cover your use of the counselling service.

Location of appointments

Counselling appointments are held in the Student Health and Counselling Centres on each campus. You can also attend remotely through videoconference or by phone if you are studying in New Zealand.

Distance students in New Zealand who want to attend counselling in person can choose which campus Student Health and Counselling Centre to attend.

Changing your appointment

You can change your appointment up to 24 hours (one day) before your appointment time by contacting your campus Student Health and Counselling Centre.

Cancelling your appointment 

If you need to cancel, we prefer you give us at least 24 hours (one day's) notice so we can give your appointment time to someone else.

A NZD$10 fee will be charged if you cancel your appointment two hours or less before your appointment time. You will also be charged this fee if you do not turn up to your appointment. 

Contact details and hours

Manawatū campus Student Health and Counselling Centre (Palmerston North)

Hours

8.30am to 5pm weekdays.

Location

The health and counselling centre is located on level one of the Registry Building, Tiritea Road, Palmerston North.

Auckland campus Student Health and Counselling Centre

Hours

8.30am to 5pm weekdays.

Location

The health and counselling centre is located on level two of Student Central.

Wellington campus Student Health and Counselling Centre

Hours

8.30am to 4.30pm weekdays.

Location

The health and counselling centre is located on the third floor of the Student Services Building.

Healthcare for distance learners

Location

Contact the campus health and counselling centre nearest you.

Related content

Spiritual wellbeing, faith groups & chaplaincy service – Taha wairua

Discover faith communities, the chaplaincy service, and spiritual wellbeing at Massey campuses.

Close-up of a multitude of candles in small glass holders, with one being lit Close-up of a multitude of candles in small glass holders, with one being lit Close-up of a multitude of candles in small glass holders, with one being lit Close-up of a multitude of candles in small glass holders, with one being lit

Student health centres

Our student health centres provide a wide range of medical services from skilled doctors and nurses. Clinics are open from Monday to Friday, and cost less than other health centres.

Health worker in uniform standing, and holding a stethoscope behind their back Health worker in uniform standing, and holding a stethoscope behind their back Health worker in uniform standing, and holding a stethoscope behind their back Health worker in uniform standing, and holding a stethoscope behind their back