Health, safety and wellbeing

Staying well during isolation

While the country is at Level 4 of the COVID-19 response and in a nationwide lockdown, it can be hard to maintain a sense or normalcy and routine. Here are some resources to help you during this challenging time.

Student health and counselling

Student health and counselling is still available during this period, but some appointments may be conducted by phone, Skype, Zoom or WeChat. We know this service is more important than ever and we encourage you to make use of it. Please do not go in person to book an appointment - rather - visit the health and counselling website for details about making an appointment.

Student Support Services

All our student support services are still in operation, albeit not face to face. If you need support or have a query please explore MyHub or contact the team at Te Paepoto and they will ensure you are connected to our support staff.

Spiritual Support 

The Chaplaincy teams remain available for spiritual and emotional support over this time. Their Facebook pages have valuable material for coping and for thriving both mentally and spiritually, and the chaplains remain available for conversation, guidance and prayer.


If you are well and want to safely help others during this time, consider joining your local student volunteer army to join the national volunteer response to support people impacted by COVID-19.

More resources 

For support with grief, anxiety, distress or mental wellbeing, you can call or text the 'Need to talk?' service on 1737. This service is free, available 24 hours a day, 7 days a week and gives you the chance to talk it through with a trained counsellor.

Check out these Top Tips for getting through COVID-19 from the Mental Health Foundation.

Top ways for staying well during isolation, from the Ministry of Health

  • Staying connected with others is so important for our wellbeing and helps to make us feel safer, less stressed and less anxious. We can support one another to get through this. While we are limiting social contact to contain the spread of COVID-19, there are still lots of ways we can connect.
  • Acknowledge your feelings and reach out for support. It is completely normal to feel overwhelmed, stressed, anxious, worried or scared in the current situation. Allow yourself time to notice and express what you are feeling. This could be by writing them down in a journal, talking to others, doing something creative, or practising meditation. Talk with people you trust about your concerns and how you are feeling.
  • Wherever possible we should try to stick to our daily routines. Try to go to sleep and wake up at the same time, eat at regular times, shower, change your clothes, have regular e-meetings with colleagues or virtual coffee dates with friends, do your chores. Meditating and exercising can help you to relax and have a positive impact on your thoughts. Try not to increase unhealthy habits like comfort eating, drinking or smoking.
  • Assisting other people who might need help and reaching out to those who may be feeling alone or concerned can benefit both you and the person receiving support.
  • Seek accurate information from legitimate sources. You may find it useful to limit your media intake. Get the facts in order to help distinguish facts from rumours. Seek information updates at specific times, once or twice during the day.
  • Seek further professional support if you need it. For support with anxiety, distress or mental wellbeing, you can call or text 1737 to talk with a trained counsellor for free, 24 hours a day, 7 days a week.
  • If you are currently getting help with your mental health, continue with this if possible and notice if your symptoms are getting worse. Talk to your GP, counsellor, case worker or mental health team about how they can continue supporting you. Can your appointments take place over the phone, via email, text or video chat? What tips do they have to help you get through? Who can you call if you need help urgently? Write this down so you have it handy when you need it.

Massey Contact Centre Mon - Fri 8:30am to 4:30pm 0800 MASSEY (+64 6 350 5701) TXT 5222 Web chat Staff Alumni News Māori @ Massey