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As Head of the Institute of Executive Education, my goal is to ensure we enable experienced learners to enrich their careers, their organisations and New Zealand’s prosperity.
My research focuses on organisational communication, particularly communication practices that enhance dialogue, leadership, workplace wellbeing, and effective, ethical organisational change. I have served as editor of the journal Management Communication Quarterly, and am co-author of the textbook Organizational Communication in an Age of Globalisation. In 2006, I was honoured to receive the Frederic Jablin Award for Outstanding Contribution to Organizational Communication.
I have led a number of major externally funded research projects, including projects focused on organisational changes related to new technologies and an ageing population and public communication processes in the context of controversial science.
I am originally from the United States, but have worked in New Zealand since 1994. Before coming to Massey University, I was head of the Department of Management Communication at Waikato University.
My PhD in organisational communication is from the University of Kentucky, Lexington, as is my Master of Arts degree (1981). I also have a BA in English Literature from the College of Charleston, South Carolina.
A scholar of organisational communication for nearly 30 years, I have held positions at the University of North Carolina at Chapel Hill and Waikato University before taking up the role of Pro Vice-Chancellor and Dean of Massey Business School from 2012 to 2018. I also served as Deputy Vice-Chancellor from 2015-2018.
As Head of the Institute of Executive Education currently, my goal is to ensure we enable experienced learners to enrich their careers, their organisations and New Zealand’s prosperity.
My research and teaching expertise focus on organisational communication, particularly in relation to organisational change, workplace wellbeing and communication technology implementation.
Organisational communication, organisational change, communication technology, emails, technology implementation, organsational uses of social media, ageing, meaningful work, workplace wellbeing, dialogue and deliberation
21st Century Citizenship, Resource Development and Management, Health and Well-being
Field of research codes
Business and Management (150300): Commerce, Management, Tourism And Services (150000):
Communication and Media Studies (200100): Communication Studies (200101): Communication Technology and Digital Media Studies (200102):
Communications Technologies (100500):
Languages, Communication And Culture (200000):
Organisational Behaviour (150311):
Organisational, Interpersonal and Intercultural Communication (200105):
Email use and abuse
Ageing in relation to business (eg, older customers, older workers)
American politics (particularly communication issues)