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  • MAP


    Activate management knowledge and skills

Management Acceleration Programme (MAP) modules

Activate management knowledge and skills

Suitable for new to middle managers, the MAP provides a solid foundation on which to build a strong management career.  

A 360° evaluation is conducted prior to the course commencing, the outcomes are shared with each individual.

Module options include

Leading self and leading your team

  • Gain an appreciation of the need to understand your people
  • Use knowledge of individual strengths and challenges for the benefit of a high performing workplace
  • Appreciate that self-awareness is key to effective interactions with staff
  • Identify the drivers that motivate individuals
  • Build a cohesive and high-performing team
  • Learn how to utilise their your individual strengths to manage people

Customer engagement 

  • Understand that customer engagement is a critical success factor for maintaining and growing revenue at branch level
  • Identify strategies to create stronger engagement
  • Apply these strategies at branch level
  • Identify factors which could lead to customer disengagement, dissatisfaction and the loss of business
  • Learn how to use the tools which help identify customer needs
  • Apply techniques which help build customer relationships
  • Understand how to convert customer relations into customer loyalty

Managing branch finances 

  • Understand how to interpret the company’s “story” through its accounts
  • Interpret the profit and loss account and the balance sheet
  • Be familiar with the basics of practical management accounting
  • Identify the key drivers that impact on branch performance measures
  • Understand the budgeting and performance reporting measures in the business

Managing through effective communication 

  • Identify and use various tools and techniques to improve oral presentation and written communication.
  • Identify personal communications styles
  • Devise techniques to overcome communication barriers and problems
  • Be able to structure a written document to ensure effective communication
  • Learn how to use templates for effective writing and speaking

Managing projects 

  • Understand the project management process
  • Learn how to initiate, plan, deliver and complete projects effectively
  • Be familiar with all PM aspects including project scope, time management, quality and cost, communication, integration, and human resources
  • Be able to apply these principles to a specific project in the workplace

Improving Business Processes

  • Understand the tools and techniques of business process mapping
  • Understand the current processes in the workplace
  • Identify, systematically, operating efficiency improvements
  • Be able to apply process mapping and continuous improvement methodologies to the individual’s workplace

Operations Management

  • Identify operations priorities and areas requiring attention
  • Identify which areas will deliver on operational goals and objectives
  • Understand the essence of forecasting and inventory control
  • Be able to match staff to workflow needs – resource allocation
  • Apply root cause analysis for real-time problem solving

Managing under pressure

  • Understand your own responses to pressure and have the right ones
  • Learn to be calmer and more effective
  • Learn how to have difficult conversations successfully
  • Learn to respond to pressure more effectively
  • learn to look after your own mental health.

Design Thinking and Innovation

  • Learn how design thinking can help you innovate (Design thinking process)
  • Approach creative problem solving and innovation in a systematic way
  • Learn design thinking methods, including: ideation, evaluation and human-centered innovation
  • Apply design thinking – a hands-on exercise
  • Showcase and discussions of examples

Executive Coaching

  • Introduction to coaching
  • The Manager as coach 
  • Situational Leadership model 
  • The GROW model of coaching
  • What to look out for when coaching
  • How to introduce and sustain a coaching culture

Integrating Technology Transformation into Strategy

  • Introduction to Digital Transformation (DX): What it is and what it is not
  • DX Strategy: Defining a Digital Transformation Strategy that works for all levels
  • Building DX Capability: Introduction to Capability Models
  • People competencies, services innovation, software development and technology capability models
  • DX Metrics and Models: Introduction to international benchmarks, models and metrics that support the Digital Transformation Journey

Data Analysis and Application

  • What is data and how can it be used
  • Introduction to data harvesting and processing.
  • Key principles in data analysis
  • Extract useful information from big data 
  • Making informed and effective organisational decisions
  • Outline of data security and privacy.

Applied Business Strategy

  • Frameworks for selecting and implementing corporate strategy
  • Five Forces
  • Examples of strategy failures and successes (Case studies)
  • Other factors: Ethics, Changing Technology, Governance
  • Toolkit for implementing strategy 

Understanding and Implementing the Agile Approach

  • Introduction to Agile concepts: comparisons and selecting the right approach
  • Understanding the principles and values of Agile in the workplace
  • What’s good and bad about agile (case studies)
  • Examples of different Agile delivery methods
  • Planning and implementing a programme (case study and practice)
  • How to explain Agile and motivating others to participate.

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