Massey Business School staff

Dr Shirley Barnett staff profile picture

Contact details +6469517932

Dr Shirley Barnett

Lecturer

School of Management and Marketing

Kia ora, I have been working for the Department/School of Management at Massey University for 15 years. I have taught in the areas of tourism/hopsitality, services, general management and HRM. My research interests are diverse including guest retention in hotels, Maori women and their perceptions of health and marae, and Maori entrepreneurship and management.


Roles and Responsibilities

I am a research associate with Te Au Rangahau (Maori Business Research Centre) at Massey University and have been involved with writing reports and papers and presenting at international conferences.

I am also working with a group called Women at Massey researching and writing about the role of women as facilitators of Mentoring Circles.

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Professional

Contact details

  • Ph: +64 6 356 9099 x 84932
    Location: 3.02, BSC
    Campus: Manawatu

Research Expertise

Research Interests

Female contingent workers in the tertiary sector

Academic women and research funding

Maori women in business / leadership

Thematics

21st Century Citizenship, Resource Development and Management

Area of Expertise

Field of research codes
Business and Management (150300): Commerce, Management, Tourism And Services (150000): Human Resources Management (150305): Organisational Behaviour (150311)

Keywords

Teaching and Research

Managing services, Maori management, HRM,

Research Methodologies

Kaupapa Maori research, mixed research methodologies.

Research Outputs

Journal

Parker, J., Sayers, J., Young-Hauser, A., Barnett, S., Loga, P., & Paea, S. (2022). Gender and ethnic equity in Aotearoa New Zealand's public service before and since Covid-19: Toward intersectional inclusion?. Gender Work and Organization. 29(1), 110-130
[Journal article]Authored by: Barnett, S., Parker, J., Sayers, J.
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Parker, J., Sayers, J., Young-Hauser, A., Barnett, S., Loga, P., & Paea, S. (2022). Gender and ethnic equity in Aotearoa New Zealand's public service before and since Covid‐19: Toward intersectional inclusion?. Gender, Work and Organization. 29(1), 110-130 Retrieved from https://onlinelibrary.wiley.com/doi/10.1111/gwao.12759
[Journal article]Authored by: Barnett, S., Parker, J., Sayers, J.
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Parker, J., Young-Hauser, A., Sayers, J., Loga, P., Paea, S., & Barnett, S. (2022). Pragmatic evaluation of transdisciplinary research on gender equity in the New Zealand public service. Qualitative Research in Organizations and Management. 17(1), 41-60 Retrieved from https://www.emerald.com/insight/content/doi/10.1108/QROM-01-2021-2097/full/html
[Journal article]Authored by: Barnett, S., Parker, J., Sayers, J.
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Barnett, SJ., & Te Wiata, I. (2017). Maori mentors: Expectations and perceptions. Journal of Open, Flexible, and Distance Learning. 21(2), 4-19 Retrieved from http://journals.akoaotearoa.ac.nz/index.php/JOFDL
[Journal article]Authored by: Barnett, S., Te Wiata, I.
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Barnett, S. (1997). Maori tourism. Tourism Management. 18(7), 471-473
[Journal article]Authored by: Barnett, S.
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Forster, ME., Palmer, F., & Barnett, S. (2016). Karanga mai ra: Stories of Māori women as leaders. Leadership. 12(3), 324-345
[Journal article]Authored by: Barnett, S., Palmer, F.
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Leberman, SI., Eames, B., & Barnett, S. (2016). ‘Unless you are collaborating with a big name successful professor, you are unlikely to receive funding’. Gender and Education. 28(5), 644-661
[Journal article]Authored by: Barnett, S., Leberman, S.
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Gillies, A., & Barnett, SJ. (2012). Maori kuia in Aotearoa/New Zealand: Perceptions of marae and how marae impacts on their health. Pimatisiwin - A Journal of Aboriginal and Indigenous Community Health. 10(1), 27-37 Retrieved from http://www.pimatisiwin.com/online/wp-content/uploads/2012/07/03GilliesBarnettNew.pdf
[Journal article]Authored by: Barnett, S.
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Barnett, SJ., & Cheyne, JM. (2006). Perceptions, understanding and awareness of Green Globe 21: The New Zealand experience. International Journal of Environmental, Cultural, Economic and Social Sustainability. 2(1), 115-128 Retrieved from http://ijs.cgpublisher.com/product/pub.41/prod.110
[Journal article]Authored by: Barnett, S., Bensemann, J.
Barnett, S. (2005). The importance of customer retention: Perceptions of New Zealand accommodation managers. International Journal of Services Technology and Management. 6(2), 103-119
[Journal article]Authored by: Barnett, S.
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Barnett, SJ. (2003). Service quality in leisure and tourism by Christine Williams and John Bushwell. leisuretourism.com.
[Journal article]Authored by: Barnett, S.
Barnett, SJ. (2001). The international hospitality business: Management and operations. ANNALS OF TOURISM RESEARCH. 28(4), 1072-1074
[Journal article]Authored by: Barnett, S.
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Cheyne, JM., & Barnett, SJ. (2001). The greening of accommodation: Stakeholder perspectives of environmental programmes in New Zealand hotels and luxury lodges.. Journal of Corporate Citizenship. 1, 115-126
[Journal article]Authored by: Barnett, S., Bensemann, J.
Barnett, S. (2001). Manaakitanga: Maori hospitality - A case study of Maori accommodation providers. Tourism Management. 22(1), 83-92
[Journal article]Authored by: Barnett, S.
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Mcilroy, A., & Barnett, S. (2000). Building customer relationships: Do discount cards work?. Managing Service Quality an International Journal. 10(6), 347-355
[Journal article]Authored by: Barnett, S.
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Book

Gillies, A., Mako, N., Tinirau, RS., & Barnett, SJ.(2008). An evaluation of the department of corrections Maori focus unit and Maori therapeutic programmes. Kahui Tautoko Consultancy Limited, Wellington
[Discussion Paper]Authored by: Barnett, S.
Barnett, SJ. (2006). Whale Watch Kaikoura Limited. In M. Mulholland (Ed.) He Wairere Pakihi: Maori Business Case Studies. (pp. 81 - 87). Palmerston North, NZ: Massey University, Te Au Rangahau, Maori Business Research Centre
[Chapter]Authored by: Barnett, S.
Barnett, SJ. (2006). Paewai-Mullins shearing. In M. Mulholland (Ed.) He Wairere Pakihi: Maori Business Case Studies. (pp. 67 - 75). Palmerston North, NZ: Massey University, Te Au Rangahau, Maori Business Research Centre
[Chapter]Authored by: Barnett, S.
Gillies, A., Barnett, SJ., & Mulholland, MG. (2006). Background to Maori business and economic development. In M. Mullholland (Ed.) He Wairere Pakihi: Maori Business Case Studies. (pp. 4 - 7). Palmerston North, NZ: Massey University, Te Au Rangahau, Maori Business Research Centre
[Chapter]Authored by: Barnett, S., Mulholland, M.
Barnett, SJ., McIlroy, A., & Higgins, CP.(2003). Competitive Customer Service. Wellington, NZ: Thomson
[Authored Book]Authored by: Barnett, S.

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Barnett, S. (2012). Maori tourism. In Tourism Management. (pp. 446 - 450).
[Chapter]Authored by: Barnett, S.
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Mason, P., Leberman, SI., & Barnett, SJ. (2000). Walkway users, activity patterns, issues of conflict and management dimensions: An urban based case study from New Zealand. In M. Robinson, P. Long, N. Evans, R. Sharpley, & JS. Eds (Eds.) Motivations, behaviour and tourist types: Reflections on international tourism. (pp. 301 - 320). Sunderland, UK: University of Northumbria at Newcastle, Centre for Travel and Tourism
[Chapter]Authored by: Barnett, S., Leberman, S.

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Thesis

Barnett, SJ. (2007). Understanding guest retention: An examination of New Zealand accommodation establishments. (Doctoral Thesis, Massey University)
[Doctoral Thesis]Authored by: Barnett, S.
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Report

Barnett, SJ., Gillies, A., & Mako, N. (2007). Maori provider development scheme: Hauora Maori Scholarshps - analysis and discussion.
[Commissioned Report]Authored by: Barnett, S.
Barnett, SJ., & Gillies, A. (2010). Ko te marae te matatiki: Maori health research project..
[Commissioned Report]Authored by: Barnett, S.
Barnett, SJ., & Gillies, A. (2009). Ko te marae te matatiki: Maori health research project..
[Commissioned Report]Authored by: Barnett, S.
Barnett, SJ., Gillies, A., Tinirau, RS., & Mako, N. (2008). An evaluation of the department of corrections Maori focus unit and Maori therapeutic programmes.
[Commissioned Report]Authored by: Barnett, S.
Gillies, A., Mako, N., & Barnett, SJ. (2007). Maori Provider Development Scheme: Hauora Maori Scholarships - analysis and discussion.
[Commissioned Report]Authored by: Barnett, S.

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Gillies, A., & Barnett, SJ. (2003). Ko te tangata te kaupapa, ko te tikanga te tuapapa, ko te marae te matatiki. Whitimaia Ltd.
[Commissioned Report]Authored by: Barnett, S.
Barnett, SJ., & Cheyne, JM. (2003). Visitor perceptions of tourism environmental certification and green globe 21. Massey University.
[Commissioned Report]Authored by: Barnett, S., Bensemann, J.
Gillies, A., & Barnett, SJ. (2002). Ko te tangata te kaupapa, ko te tikanga te tuapapa, ko te marae te matatiki: People are the reason, culture is the foundation, marae is the resource. Nga Kairauhii Inc.
[Commissioned Report]Authored by: Barnett, S.
Barnett, SJ., & Cheyne, JM. (2001). Environmental certification schemes: Operator perceptions. Massey University.
[Commissioned Report]Authored by: Barnett, S., Bensemann, J.
Massey, CL., Tweed, DM., & Barnett, SJ. (2000). Analysis of BIZ provider interviews. NZ Centre for SME Research.
[Commissioned Report]Authored by: Barnett, S., Tweed, D.

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Conference

Parker, J., Young-Hauser, A., Sayers, J., Loga, P., Paea, S., & Barnett, S. (2022). Pragmatic evaluation of transdisciplinary research on gender equity in the New Zealand public service.
[Conference Poster]Authored by: Barnett, S., Parker, J., Sayers, J.
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Parker, J., Young-Hauser, A., Sayers, J., Paea, S., Loga, P., & Barnett, S. (2022). . Intersectional inclusion? Māori and Pasifika women and equity in New Zealand’s public service (presented by Parker). ILERA. : International Labour & Employment Relations Association (ILERA) World Congress
[Conference Paper in Published Proceedings]Authored by: Barnett, S., Parker, J., Sayers, J.
Parker, J., Sayers, J., Young-Hauser, A., Barnett, S., Loga, P., & Paea, S.(2021). Equity in Aotearoa's public services: the role of employee group networks. Paper presented at the meeting of Conference Booklet: Pacific@Massey Conference 2021: Wellbeing, Creativity and Resilience: Transforming Pacific Outcomes. Online (hosted by Pacific Student Success, Office of the Provost, Massey University, Palmerston North, New Zealand)
[Conference Paper]Authored by: Barnett, S., Parker, J., Sayers, J.
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Parker, J., Young-Hauser, A., Paea, S., Barnett, S., Sayers, J., & Loga, P.Pragmatic evaluation of a transdisciplinary research project on gender equity in the New Zealand public service. . Christchurch, New Zealand
[Conference Paper]Authored by: Barnett, S., Parker, J., Sayers, J.
Mika, JP., Toulson, P., Barnett, S., McCurdy, L., & Bentley, T.(2018). Māori responsiveness: What it means, why mainstream organisations do this and what differentiates those that do it well?. Paper presented at the meeting of 32nd Annual Australian and New Zealand Academy of Management (ANZAM) Conference: Managing the Many Faces of Sustainable Work: Conference Proceedings. Auckland, New Zealand
[Conference Paper]Authored by: Barnett, S.
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Barnett, SJ. (2016, April). Mentoring Maori business students: Mentors perceptions and experiences. Presented at DEANZ Conference
[Conference Oral Presentation]Authored by: Barnett, S.
Barnett, SJ., Macpherson, T., Koia, M., & Palmer, F. (2016). Mentoring Maori business students: Mentors perceptions and experiences. In N. Wright (Ed.) DEANZ 2016 Conference Proceedings. (pp. 26 - 29). : DEANZ Biennial Conference
[Conference Paper in Published Proceedings]Authored by: Barnett, S., Koia, M.
Barnett, SJ., Macpherson, T., Koia, M., & Palmer, F. (2016). Mentoring Maori business students: Mentors perceptions and experiences. , DEANZ Conference
[Conference Abstract]Authored by: Barnett, S.
Barnett, SJ. (2016, July). Filling the gap: A Maori student mentoring programme. Presented at TEU Symposium: Voices from Tertiary Education. Wellington, New Zealand.
[Conference Oral Presentation]Authored by: Barnett, S.
Barnett, SJ., & Tinirau, R. (2012, June). Maori entrepreneurs: 'More bang for their buck'. Presented at International Indigenous Development Research Conference. Auckland, New Zealand.
[Conference Oral Presentation]Authored by: Barnett, S.
Barnett, SJ., & Gillies, A. (2010, August). Marae as a cultural space and place: Grounding Maori women health and well-being.. Presented at 9th World Indigenous Women and Wellness Conference. Darwin, Australia.
[Conference Oral Presentation]Authored by: Barnett, S.
Barnett, SJ. (2009, February). Managing guest retention: A case study of the New Zealand accommodation sector. Presented at CAUTHE, Change Tourism Hospitality & in a Dynamic World. Fremantle, WA.
[Conference Oral Presentation]Authored by: Barnett, S.
Barnett, SJ. (2009). Managing guest retention: A case study of the New Zealand accommodation sector. Proceedings of the 18th International Research Conference of the Council for Australian University Tourism and Hospitality Education (CAUTHE). (pp. 614 - 620).
[Conference Paper in Published Proceedings]Authored by: Barnett, S.
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Barnett, SJ. (2005). Mai a Papa i a Rangi: Maori research methods, methodology and theory - A ground up approach. Vol. 4 (pp. 106 - 106). , 1st International Congress of Qualitative Inquiry Chicago, IL: University of Illinois
[Conference Abstract]Authored by: Barnett, S.
Barnett, SJ., & Gillies, A. (2005, May). Mai a Papa i a Rangi: Māori research methods, methodology and theory - A ground up approach. Presented at 1st International Congress of Qualitative Inquiry. University of Illinois, Urbana-Champaign, Chicago, IL.
[Conference Oral Presentation]Authored by: Barnett, S.
Barnett, SJ., & Gillies, A. (2005). Mai a Papa ki a Rangi: Maori research methods, methodology and theory: A ground up approach. First International Congress of Qualitative Inquiry: Conference paper archive. (pp. 1 - 21). Urbana-Champaign, IL
[Conference Paper in Published Proceedings]Authored by: Barnett, S.
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Gillies, A., & Barnett, SJ. (2004, December). Using a kaupapa Maori methodology. Presented at Qualitative Research in Business Symposium. Massey University Albany Campus, Auckland, NZ.
[Conference Oral Presentation]Authored by: Barnett, S.
Barnett, SJ. (2004, June). Operator and customer perceptions of Green Globe 21: The New Zealand experience. Presented at Tourism: State of Art II Conference. University of Strathclyde, Glasgow, UK.
[Conference Oral Presentation]Authored by: Barnett, S.
Barnett, SJ. (2004, June). Customer retention in licensed accommodation properties: a New Zealand perspective. Presented at Tourism: State of the Art II Conference. University of Strathclyde, Glasgow, UK.
[Conference Oral Presentation]Authored by: Barnett, S.
Barnett, SJ. (2004). Perceptions, understanding and awareness of Green Globe 21: The New Zealand experience. In R. MacLellan, T. Baum, A. Goldsmith, J. Kokkranikal, E. Losekoot, S. Miller, . . . KT. Eds (Eds.) Tourism: State of the Art II: Proceedings. (pp. unpaged). Glasgow, UK
[Conference Paper in Published Proceedings]Authored by: Barnett, S.
Barnett, SJ. (2004). Service recovery, customer loyalty and customer retention: Do New Zealand accommodation managers understand these concepts?. In R. MacLellan, T. Baum, A. Goldsmith, J. Kokkranikal, E. Losekoot, S. Miller, . . . KT. Eds (Eds.) Proceedings of Tourism: State of the Art II [CD-ROM]. (pp. unpaged). Glasgow, UK
[Conference Paper in Published Proceedings]Authored by: Barnett, S.
Gillies, A., & Barnett, SJ. (2004). Using a kaupapa Māori methodology. In AD. Bruin, & NP. Eds (Eds.) Qualitative Research in Business Symposium. (pp. unpaged). Auckland, NZ
[Conference Paper in Published Proceedings]Authored by: Barnett, S.
Barnett, SJ., & Cheyne, JM. (2003). Tourism and international environmental certification: A New Zealand case study of visitor perceptions of Green Globe 21. In The Challenge of International Business(pp. 69 - 69). , Australia-New Zealand International Business Acadamy Annual Conference Dunedin, NZ: University of Otago, School of Business, Department of Marketing
[Conference Abstract]Authored by: Barnett, S., Bensemann, J.
Barnett, SJ., & Cheyne, JM. (2003). Tourism and international environmental certification: A New Zealand case study of visitor perceptions on Green Globe 21. Australia-New Zealand Internationall Business Academy Conference. (pp. unpaged). Dunedin, NZ
[Conference Paper in Published Proceedings]Authored by: Barnett, S., Bensemann, J.
Barnett, SJ., & Cheyne, JM. (2003, November). Tourism and international environmental certification: A New Zealand case study of visitor perceptions of Green Globe 21. Presented at Australia-New Zealand International Business Academy (ANZIBA) Conference. University of Otago, Dunedin, NZ.
[Conference Oral Presentation]Authored by: Barnett, S., Bensemann, J.
Barnett, SJ., & McIlroy, A. (2002). Customer retention in New Zealand licensed accommodation properties: A preliminary study. (pp. 331 - 331). , 5th New Zealand Tourism and Hospitality Research Conference Rotorua, NZ: School of Tourism and Hospitality: Waiariki Institute of Technology
[Conference Abstract]Authored by: Barnett, S.
Cheyne, JM., & Barnett, SJ. (2001, October). Environmental certification schemes: A New Zealand case of operator perceptions. Presented at Travel and Tourism Research Association -Canada Conference. Brock Plaza Hotel, Nigara Falls, ON.
[Conference Oral Presentation]Authored by: Barnett, S., Bensemann, J.
Cheyne, JM., & Barnett, SJ. (2001). Environmental certification schemes: A New Zealand case study of operator perceptions. In MJ. Ed (Ed.) Travel and Tourism Research Association Conference. (pp. 23). Ottawa, ON
[Conference Paper in Published Proceedings]Authored by: Barnett, S., Bensemann, J.
Barnett, SJ., & McIlroy, A. (2000, December). Call me loyal: Generating return business. Presented at 4th New Zealand Tourism and Hospitality. Auckland University of Technology, Auckland, NZ.
[Conference Oral Presentation]Authored by: Barnett, S.
Cheyne, JM., & Barnett, SJ. (2000, December). The greening of accommodation: A New Zealand case study. Presented at 4th New Zealand Tourism and Hospitality Research Conference. Auckland University of Technology, Auckland, NZ.
[Conference Oral Presentation]Authored by: Barnett, S., Bensemann, J.
Barnett, SJ., & Cheyne, JM. (2000). The greening of hospitality: A New Zealand case study. (pp. unpaged). , 4th New Zealand Tourism and Hospitality Research Conference Auckland University of Technology, Auckland, NZ: New Zealand Tourism and Hospitality Research
[Conference Abstract]Authored by: Barnett, S., Bensemann, J.
Barnett, SJ., & McIlroy, A. (2000). Call me loyal: Generating return business. In 4th NZ Tourism and Hospitality Research Conference(pp. 19 - 23). , 4th Biennial New Zealand Tourism and Hospitality Research Conference: Academia meets industry, industry meets academia Auckland, NZ: Auckland University of Technology
[Conference Abstract]Authored by: Barnett, S.
Barnett, SJ., & McIlroy, A. (2000). Call me loyal: Generating return business. (pp. unpaged). , 4th New Zealand Tourism and Hospitality Research Conference Auckland University of Technology, Auckland, NZ: Tourism and Hospitality Research
[Conference Abstract]Authored by: Barnett, S.

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Other

Barnett, SJ., & Gillies, A. (2010, August). Ko te marae te matatiki. In Nga Kairauhii Inc.
[Oral Presentation]Authored by: Barnett, S.
Barnett, SJ. (2007, November). Understanding guest retention: An examination of New Zealand accommodation establishments..
[Oral Presentation]Authored by: Barnett, S.
Barnett, SJ., & Gillies, A. (2005, April). Mai a Papa ki a Rangi: Māori research methods, methodology and theory - A ground up approach. Presented at Massey University, Palmerston North, NZ. : Massey University, Department of Managment.
[Oral Presentation]Authored by: Barnett, S.
Barnett, SJ. (2001, February). The services marketing reserach workshop. : Department of Marketing, University of Otago.
[Oral Presentation]Authored by: Barnett, S.
Barnett, SJ., & Cheyne, JM. (2000, October). Succeeding with funding applications and research: Eco-hotels: A New Zealand case study. : The Department of Management and Enterprise Development.
[Oral Presentation]Authored by: Barnett, S., Bensemann, J.

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Barnett, SJ., & McIlroy, A. (2000, October). The importance of loyalty: A hospitality case study. : The Department of Management Turitea Campus.
[Oral Presentation]Authored by: Barnett, S.
Barnett, SJ., & McIlroy, A. (2000, October). The importance of loyalty: A hospitality case study. : The Department of Management and Enterprise Development.
[Oral Presentation]Authored by: Barnett, S.
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Teaching and Supervision

Teaching Statement

Current

114.240 Organisational Behaviour

Past

115.108 Organisations and Management

152.304 Managing Services

152.327 Hospitality Management

Contact Supervisor

Media and Links

Other Links

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Last updated on Tuesday 16 September 2025