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287.736 Service Quality (15 credits)

The concept of service quality and the definition of customer models for evaluating the service function, using customer data for improvement, and the design and management of a service function.

Requirements Requirements help

Note: You may enrol in a postgraduate course (that is a 700-, 800- or 900-level course) if you meet the prerequisites for that course and have been admitted to a qualification which lists the course in its schedule.

Offerings Offerings help

Year Semester Mode Location
2020 Semester Two full semester Distance

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