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Bachelor of Health Science (Health Services Navigation)

Key facts

  • Available via Distance Learning
  • Some courses available on campus
  • Not available for international students
  • Some distance courses contain compulsory contact workshops.

Study health services navigation for a meaningful career

Prepare yourself for a rewarding career helping others to make their way through our health and disability systems. With a Massey Bachelor of Health Science (Health Services Navigation), you’ll get an in-depth knowledge of health and disability services and systems, policy, practice and contexts.

Find out more about the Bachelor of Health Science parent structure.

What is it like?

A health navigator’s role is in reducing health disparities and improving access to treatment and services for those living with long-term conditions, impairment and disability.

This programme provides an opportunity to examine current health care systems and how individuals, families and professionals can be involved in more holistic person-centred care. You’ll learn more about the roles of navigators, connectors, coordinators, brokers, case managers, counsellors and key health and disability professionals.

Massey’s Health Services Navigation major adopts a systems approach to reduce barriers to support and care for those who use health and disability service systems. The Health Services Navigation major will also equip you to critically consider important national and international policies such as the United Nations Convention on the Rights of Persons with Disabilities.

Health services navigation involves advocacy, case management, and other careers in social service agencies, corrections, addictions, mental health, disability, education, policy, public health, community development, ageing services, health, exercise and sport, and rehabilitation. 

Help others make the most of their lives

Massey’s Bachelor of Health Science (Health Services Navigation) will give you the skills to optimise rehabilitation, health, disability and impairment outcomes for people within their family and community environments.

You’ll be educated in theories and practice to help people achieve health-related occupational, personal and social goals while navigating health and disability systems. Our graduates work to facilitate change both in individuals and their community or work environments. Massey’s Health Services Navigation major is unique, with its focus on health as well as disability systems navigation.

Study to suit your lifestyle

Massey’s Health Services Navigation major is available by distance, and can be studied wherever you live, whether in New Zealand or overseas. You can also fit part-time study in around your career and other lifestyle commitments.

A good fit if you:

  • Seek to advocate for accessible and inclusive communities and health and disability services and policies
  • Care about health and wellbeing
  • Are a problem-solver


You may be planning to work in the health or disability system, in the community not-for-profit sector, for non-governmental agencies, ACC (Accident Compensation Corporation) or vocational rehabilitation providers – among others.

The Bachelor of Health Science (Health Services Navigation) can lead you to many rewarding careers, whether your passion is working with children and youth, older people, prisoners, or those with mental health difficulties. The demand for qualified health services navigators is rising, and you could find work in:

  • community programmes
  • case work/case management
  • services for people with intellectual and developmental conditions
  • services for people with age-related conditions
  • advocacy and human rights
  • policy development
  • rehabilitation or disability research.

Lecturer profile

Dr Gretchen Good
Senior Lecturer, School of Health Sciences

"I am passionate about improving the lives of those who live with health conditions, impairments and disability by influencing those who work with them." 

People may have impairments, but disability is socially created by barriers such as those in the built environment and attitudes. By studying issues related to disability and health services navigation, rehabilitation and disability theory and practice, you have the opportunity to help create a more inclusive society through your new understanding. Students have an opportunity to apply this knowledge in all aspects of work life, whether this involves direct work with disabled, addicted, incarcerated or otherwise disadvantaged people, or policy development, community development, education or managing people, businesses or agencies.

Dr Gretchen Good teaches Health Services Navigation, Rehabilitation Studies, Issues in Rehabilitation, Case Management and Rehabilitation Counselling.

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